Guest Services Hospitality Specialist with 9 years of success in guaranteeing customers satisfaction through hands in experience overseeing team activities and performance. Applies human resource knowledge to successfully coach, train and discipline teams. Leverages diversity of techniques to surpass expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Executive Housekeeper
Marriott La Concha Boutique Hotel
Key West, FL
2022.03 - Current
Organized schedules, workflows and shift coverage to meet expected business demands.
Assigned tasks to associates to fit skill level and maximize team performance.
Directed and led employees, supervising activities to drive productivity and efficiency.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Maintained records through timely updates to employee and other files.
Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
Manager's Assistant
Banana Republic Factory Store
Key West, FL
2019.11 - Current
Provided ongoing training to address staff needs
Planned and optimized warehouse work processes to improve fulfillment system efficiency
Operated cash register, collected payments and provided accurate change
Worked closely with front-end staff to assist customers.
Housekeeping Supervisor
Best Western Hibiscus Motel
Key West, FL
2018.02 - 2020.01
Established hands-on
Proactive management style to facilitate improvements to workflow and room turnover
Sustained safety protocols to support proper and cost-effective equipment and material usage
Employed deep-cleaning techniques for areas in need of additional sanitation
Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Housekeeping Supervisor
Truman Hotel
Key West, FL
2018.01 - 2020.01
Supervised and supported housekeeping personnel to maximize quality of
service and performance
Stocked room attendant carts with supplies to keep carts organized and
clean
Reviewed employee performance and devised improvement plan to achieve
goals
Created schedules, shift reports and other business documentation to
coordinate housekeeping needs.
Housekeeping Supervisor
Blue Marlin Motel i
Key West, FL
2018.01 - 2020.01
Established hands-on, proactive management style to facilitate
improvements to workflow and room turnover
Created schedules, shift reports and other business documentation to
coordinate housekeeping needs
Supervised and supported housekeeping personnel to maximize quality of
service and performance.
Guest House Manager
Mariana's Family Guest House
Greenwich, CT
2015.11 - 2017.04
Prioritized and organized tasks to efficiently accomplish service goals
Responded to and resolved guest issues or complaints
Organized supplies for use based on expected customer needs
Cleaned homes following specific and detailed requests.
Housekeeping Attendant
Casa Marina Key West
Key West, FL
2012.03 - 2014.08
Inspected each room for cleanliness, utilizing checklist to meet company
standards
Removed trash from rooms and replaced liners to wastebaskets
Polished and sanitized floors, counters, bathtubs and window sills
Interacted pleasantly with clients and guests when performing daily duties.
Education
BBA - Accounting And Finance
National University of Uzbekistan
Uzbekistan
06.2003
Bachelor of Arts - Lawyer
Tashkent State University of Law
Uzbekistan
06.2000
Skills
Computer skills
Inventory Control
Staff Scheduling
Multilingual: Turkish, Russian, Uzbek, English
Work Planning and Organization
Microsoft Offices
Staff Management
Certification
Certified Food Safety, Florida Restaurant & Lodging Association - 2022
Timeline
Executive Housekeeper
Marriott La Concha Boutique Hotel
2022.03 - Current
Manager's Assistant
Banana Republic Factory Store
2019.11 - Current
Housekeeping Supervisor
Best Western Hibiscus Motel
2018.02 - 2020.01
Housekeeping Supervisor
Truman Hotel
2018.01 - 2020.01
Housekeeping Supervisor
Blue Marlin Motel i
2018.01 - 2020.01
Guest House Manager
Mariana's Family Guest House
2015.11 - 2017.04
Housekeeping Attendant
Casa Marina Key West
2012.03 - 2014.08
BBA - Accounting And Finance
National University of Uzbekistan
Bachelor of Arts - Lawyer
Tashkent State University of Law
Certified Food Safety, Florida Restaurant & Lodging Association - 2022
Similar Profiles
Gabriela GonzalezGabriela Gonzalez
Server at La Concha RestaurantServer at La Concha Restaurant
Yalila D. Carrasquillo ColonYalila D. Carrasquillo Colon
Group Sales Manager - Destination & Local Weddings at Condado Collection, Paulson Puerto Rico- La Concha Resort & Condado VanderbiltGroup Sales Manager - Destination & Local Weddings at Condado Collection, Paulson Puerto Rico- La Concha Resort & Condado Vanderbilt