Andrina Samuel
Windsor,CT
Summary
Proven clerical skills complemented by commitment to customer service that goes above and beyond
Highly resourceful, proactive, and customer-centric professional with a track record of consistently exceeding customer expectations, driving business growth an inventing ways to resolve issues and improve efficiency
Overview
18
18
years of professional experience
Work History
Department Assistant
Trinity Health Of New England
01.2022 - Current
- Greet patients and visitors; provide a welcoming environment and assist with check in procedures
- Manage patient scheduling; Schedule multi disciplines; Speech, Occupational and Physical Therapy, reschedule as needed, coordinate with therapist and other departments
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Strong organizational skills, Excellent communication skills, Empathy and compassion
- Supported staff members through timely completion of administrative tasks, increasing overall productivity.
- Ability to work effectively as a team, contribute significantly to the overall efficiency and quality of patient care
Order Entry Coordinator
Robert Half _ Assigned to Numotion
01.2019 - 07.2019
- Provided excellent customer service by promptly addressing inquiries and resolving issues related to order entry and delivery.
- Utilize vendor configurations to achieve duplicate orders
- Communicate all order problems and issues to appropriate staff member
- Accurately complete data entry of orders to product as specified by the ATP
Data Entry Clerk
Office Team-Assigned to Allied Community Resources
04.2018 - 12.2018
- Responsible for verifying and accurately entering timesheets
- Review timesheets to detect payroll discrepancies and make necessary changes
- Communicate with clients to ensure accurate records of time worked
- Completed data entry tasks with accuracy and efficiency.
Intake Specialist
A.R. Mazzotta -Assigned to Community Renewal Team
04.2014 - 12.2017
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Followed up on outstanding applications, by investigating eligibility criteria
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
Administrative Assistant
Office Team - Assigned to Hunt Leibert Jacobson, PC
01.2012 - 09.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Execute delivery of legal task and services in a timely manner
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Paralegal
Rockville Superior Court
01.2008 - 12.2011
- Clerks office front counter; appearances, continuances, records checks
- Prepared motor vehicle infractions, mark docket, maintain daily logs
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Education
Bachelor of Arts - Sociology
Central Connecticut State University
New Britain, CT05-2012
Skills
- Collaborative teamwork
- Client support
- Analytical problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Timeline
Department Assistant
Trinity Health Of New England
01.2022 - Current
Order Entry Coordinator
Robert Half _ Assigned to Numotion
01.2019 - 07.2019
Data Entry Clerk
Office Team-Assigned to Allied Community Resources
04.2018 - 12.2018
Intake Specialist
A.R. Mazzotta -Assigned to Community Renewal Team
04.2014 - 12.2017
Administrative Assistant
Office Team - Assigned to Hunt Leibert Jacobson, PC
01.2012 - 09.2014
Paralegal
Rockville Superior Court
01.2008 - 12.2011
Bachelor of Arts - Sociology
Central Connecticut State University
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