Marie Laferriere
Beaufort,SC
Summary
Results-driven Center Manager with expertise in daily operations oversight and staff management, ensuring high standards of customer service. Proven ability to enhance operational efficiency through strategic planning and innovative business growth strategies. Recognized for exceptional team leadership and strong organizational skills, contributing to a positive work environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Center Manager III
Premier Health Consultants LLC / Trinity Health of New England
Waterbury, CT
01.2021 - Current
- Oversee the daily operations of three urgent care centers, ensuring optimal patient satisfaction and operational performance
- Coordinate schedules for healthcare professionals to maintain adequate coverage and service efficiency
- Act as the primary liaison between staff, clinicians, and management to facilitate communication and resolve issues
- Administer policies and procedures to ensure compliance and efficiency
- Maintain accurate and timely patient documentation, adhering to all regulatory standards
Urgent Care Office Coordinator / Medical Assistant
Trinity Health of New England
Saint Mary’s Hospital, Waterbury, CT
07.2017 - 01.2021
- Managed day-to-day operations of an urgent care facility, overseeing scheduling and staffing to ensure optimal patient flow
- Led a team of 20 employees, providing cross-training and support to enhance productivity and reduce turnover
- Managed patient interactions and documentation, ensuring high-quality care and accurate record-keeping
- Fostered strong relationships with patients, staff, and management to maintain a collaborative work environment
Phlebotomist
Saint Mary’s Hospital
Waterbury, CT
12.1998 - 07.2017
- Performed venipunctures and specimen collections, ensuring patient comfort and safety
- Accurately documented patient information and specimen details in compliance with hospital protocols
- Evaluated lab requisitions and followed correct order of draw procedures to maintain high standards of quality and efficiency
Education
Medical Assistant / Clinical Medical Assistant -
Porter and Chester Institute
Watertown, CT05.1998
Skills
- EPIC
- DocuTap
- KRONOS
- Budget and Financial Management
- Cost control
- Employee Training
- Personnel Management
- Strategic Planning
- Process Improvement
- Leadership and Team Management
- Effective Communication Skills
- Effective Decision-Making
- Microsoft Office Suite and 365 proficient
Certification
- Certified Medical Assistant
- Basic Life Support (BLS) Certified
Awards
Colleague of the Month – Trinity Health of New England
Timeline
Center Manager III
Premier Health Consultants LLC / Trinity Health of New England
01.2021 - Current
Urgent Care Office Coordinator / Medical Assistant
Trinity Health of New England
07.2017 - 01.2021
Phlebotomist
Saint Mary’s Hospital
12.1998 - 07.2017
- Certified Medical Assistant
- Basic Life Support (BLS) Certified
Medical Assistant / Clinical Medical Assistant -
Porter and Chester Institute
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