Asante Isaac
JBLM,WA
Summary
Dynamic military leader with extensive civilian background spanning 15+ years in human resources, organizational leadership, general operations, event coordination, public relations, and customer service; skilled in orchestrating large-scale missions and leading cross-functional teams to fulfill organizational goals.
Overview
16
16
years of professional experience
Work History
Human Resources Officer
502D Military Intelligence Battalion
08.2025 - 02.2026
- Coordinated employee placements and administrative details.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
Executive Assistant
201ST Expeditionary Military Intelligence Brigade
11.2024 - 07.2025
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Used advanced software to prepare documents, reports, and presentations.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Facilitated training and onboarding for incoming office staff.
- Handled confidential and sensitive information with discretion and tact.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Filed paperwork and organized computer-based information.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Took notes and dictation at meetings.
- Updated and maintained confidential databases and records.
G1 Plans & Operations
I Corps JBLM
11.2023 - 11.2024
- Supported personnel plans, operations, and policy development; experience with policy analysis, strategic planning, and implementation—teaching Army new Human Resources softwares and application across the I Corps.
Reserve Officer Training Corps Leadership Trainer
Kansas State University ROTC
08.2021 - 05.2023
- Trained military leaders on tactical exercises
- Developed cadet leadership pipeline curriculum
- Developed recruitment and onboarding packet for new recruits
- Coordinated high-level briefings, meetings, and interagency liaison; demonstrated professional communication, presentation, and organizational skills applicable to classroom instruction and academic program coordination.
Territory Operations Manager
Mobile Telecommunications Network
01.2013 - 06.2014
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Corporate Event Sales Manager
Mobile Telecommunications Network
01.2012 - 01.2013
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Customer Service Representative
Mobile Telecommunication Network
01.2010 - 01.2012
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Doctor of Public Administration -
Liberty University
Lynchburg, VA05-2026
Executive Certificate in Public Administration - undefined
Liberty University
Lynchburg, VA07-2023
Master of Public Administration - undefined
Kansas State University
Manhattan, KS05-2023
Master of Science - Organizational Leadership
Southwestern College
Winfield, KS12-2019
Bachelor of Science - Business Administration
Kwame Nkrumah University of Science and Technology
Kumasi, Ghana06-2014
Associate Degree - Marketing
Tamale Polytechnic
Tamale, Ghana07-2009
Skills
CompTIA A certified
IT competency
Statistical software proficiency
Spreadsheet management
Languages
Languages: English (Fluent), Akan-Twi (Fluent), Kreol (Conversational)
Accomplishments
- Implemented competency-based training frameworks, improving development pathways and performance outcomes whiles assigned to I Corps, JBLM.
- Led mentoring and onboarding initiatives, increased retention and performance metrics whiles assigned as Human Resources Officer for 502D MI Battalion.
- Designed leadership development programs for cadets/junior personnel, strong alignment with workforce development and curriculum design throughout Leadership positions held in K-State Army ROTC.
Awards and Decorations
National Defense Service Medal, Army Service Medal, Army Achievement Service Medal×3, Army Commendation Medal×2, Republic of Korea Service Medal, Overseas Service Award, Army ROTC Award, NCO Professional Development Award
Academic and Research Interests
- Public Administration Theory and Practice
- Leadership Development and Organizational Behavior
- Human Resource Management in Public Sector
- Public Budgeting, Procurement, and Policy Analysis
- Interagency Collaboration and Public Governance
- Research methods: quantitative data analysis, program evaluation, and case study methodology
Timeline
Human Resources Officer
502D Military Intelligence Battalion
08.2025 - 02.2026
Executive Assistant
201ST Expeditionary Military Intelligence Brigade
11.2024 - 07.2025
G1 Plans & Operations
I Corps JBLM
11.2023 - 11.2024
Reserve Officer Training Corps Leadership Trainer
Kansas State University ROTC
08.2021 - 05.2023
Territory Operations Manager
Mobile Telecommunications Network
01.2013 - 06.2014
Corporate Event Sales Manager
Mobile Telecommunications Network
01.2012 - 01.2013
Customer Service Representative
Mobile Telecommunication Network
01.2010 - 01.2012
Executive Certificate in Public Administration - undefined
Liberty University
Master of Public Administration - undefined
Kansas State University
Master of Science - Organizational Leadership
Southwestern College
Bachelor of Science - Business Administration
Kwame Nkrumah University of Science and Technology
Associate Degree - Marketing
Tamale Polytechnic
Doctor of Public Administration -
Liberty University