Asara McMullen
Lexington,KY
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, such as being a team player by working with people during life-threatening, dangerous, and other tough situations. Proficient in emergency dispatching procedures and requirements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher / Telecommunicator
Lexington Enhanced 911
Lexington, KY
10.2022 - Current
- Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature
- Enters, updates and retrieves relevant information using multiple computerized systems, including government databases and a computer-aided dispatch (CAD) system
- Provides emergency medical and crisis intervention instructions to callers
- Maintains access to and security of highly sensitive materials
- Performs related work as assigned.
Lead Customer Service Representative
Time2Bounce Inflatables & Fun
Lexington, KY
06.2019 - Current
- Managed all inbound calls for event set up and reservations
- Managed inbound calls for customer conflict and resolutions
- Delivered and set up inflatables, concessions, tables, chairs and other party equipment for different events.
Customer Service Agent (CSA, GSC, GRO)
Winner Aviation
Lexington, KY
04.2022 - 01.2023
- Responsible for providing customer service to all customers to include scheduling or charger services
- Worked in the call center helping customers with flight reservation, itinerary changes, baggage concerns and questions about customer loyalty programs
- Responsible for ground operations, aircraft cleaning, security and operations of commissary duties.
Catering Associate
University of Kentucky Chandler Hospital
Lexington, KY
11.2020 - 01.2022
- Communicated with the nursing departments, clinical dieticians and other personnel to provide excellent patient services; introduced the 'Catering to You' program following scripted methods to new patients; received patient menu selections prior to meals and offer alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences; assembled trays according to patient menu on tray ticket and retrieved trays from patients' rooms; complied with regulator agency standards, including federal, state and JCAHO; adhere to facility confidentiality and patient's rights policy as outlined in the facility's HIPPA policies and procedures; followed Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaned work stations and broke down patient tray line; followed facility and department infection control policies and procedures; answered and dispatched calls to the appropriate personnel; and performed other duties as assigned.
Education
BA - Spanish
Eastern Kentucky University
Richmond, KY12.2023
Skills
- Fluent Spanish speaker
- Crisis Management
- EMS Dispatch
- Police Department Procedures
- Works Well Under Pressure
- Emergency Medical Instruction
- Basic Life Support Knowledge
- Computer-Based Dispatch Systems
- Multitasking and Prioritization
- Active Listening
- Database Queries
- Information Gathering and Relay
- Problem-Solving
- Critical Thinking
- Computer Skills
- Map Reading Abilities
- Data Entry
- Verbal and Written Communication
- Teamwork and Collaboration
- Information Documentation
- Radio Communications
- Decision-Making
Certification
- Department of Criminal Justice Dispatch Training - 2023
- Emergency Medical Dispatch (EMD)
- Public Safety Telecommunicator (PST)
Accomplishments
Graduated high school cum-laude
Languages
Spanish, Full Professional
Affiliations
- Board member of LEX PROJECT PROM
- Distinguished in DOCJT class
Timeline
Public Safety Dispatcher / Telecommunicator
Lexington Enhanced 911
10.2022 - Current
Customer Service Agent (CSA, GSC, GRO)
Winner Aviation
04.2022 - 01.2023
Catering Associate
University of Kentucky Chandler Hospital
11.2020 - 01.2022
Lead Customer Service Representative
Time2Bounce Inflatables & Fun
06.2019 - Current
BA - Spanish
Eastern Kentucky University
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