CYNTHIA RAMIREZ
El Paso,Tx
Summary
Communication specialist with nine-year experience, trained to work in stressful environment to help the community. Looking for a better opportunity to keep growing as a person and to be able to expand my knowledge and ability to help others.
Overview
1
1
Language
10
10
years of professional experience
Work History
DISPATCHER
UNITED MEDIVAC SOLUTIONS
El Paso, TX
11.2023 - Current
- Facilitated patient intake by collecting necessary data for records.
- Managed call registration to document patient inquiries efficiently.
- Managed the entry of patient information into the system. (CAD/ZOLL HOSTED)
- Recorded all calls in Excel sheets.
- Assigned crews and vehicles using dispatch software to optimize response readiness.
- Coordinated critical transport requests, prioritizing patient acuity and service availability within the El Paso, San Antonio, and Georgia area.
- Monitored route status, weather updates, and equipment readiness for safe transport.
OPERATION CONTROL SPECIALIST
ELITE MEDICAL AIR TRANSPORTS
07.2022 - 11.2023
- Conducted patient intake procedures to gather essential information.
- Managed call registration process for incoming service requests.
- Verified insurance for patients.
- Entered patient information into the system (CAD/ZOLL HOSTED).
- Supported the private authorization process to ensure compliance.
- Maintained close communication with hospitals and private companies for coordination of flights across the US.
- Managed ground transports in El Paso and the Alpine Area.
- Performed call-taking duties for coordinating ground and air transport services.
- Monitored mission status, aircraft movement, and operational updates for dispatch accuracy.
- Coordinated flight control communications to maintain safe, timely medical air transport operations.
COMMUNICATION SPECIALIST
TOWN OF HORIZON
01.2017 - 07.2022
- Handled non-emergency and 911 calls, coordinating responses for fire and medical emergencies
- Dispatch for the Police of Horizon Police
- Dispatch for the El Paso County Fire Department
- Making entries into TCIC and NCIC system
- Provided notary services for the State of Texas, ensuring legal compliance of documents.
- Facilitated open record requests for the general public, providing access to background checks and police reports
Education
GED -
EL PASO COMMUNIT COLLAGE
El Paso01-2013
Skills
- Emergency response coordination
- Crisis communications
- Data entry accuracy
- Create detailed call logs and records
- Familiarity with transport routes
- Computer proficiency
- Adaptable to new technologies
- Multitasking
- Fluent Spanish speaker
- Team Player
- First aid/CPR
- Customer service
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Schedule management
Languages
Spanish
Native or Bilingual
Timeline
DISPATCHER
UNITED MEDIVAC SOLUTIONS
11.2023 - Current
OPERATION CONTROL SPECIALIST
ELITE MEDICAL AIR TRANSPORTS
07.2022 - 11.2023
COMMUNICATION SPECIALIST
TOWN OF HORIZON
01.2017 - 07.2022
GED -
EL PASO COMMUNIT COLLAGE