Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
IHSS Care Provider
Wanda Cooper
01.2020 - Current
In-Home Care Support for clients
General, : cooking, cleaning, laundry
Personal Care Services: dressing, bathing and feeding
Arrange and Schedule Medical Appointments
Weekly Meal Prep
Grocery Shopping
Customer Service Rep
Capital Auto Glass
04.2022 - 07.2023
Handled customer inquiries and suggestions courteously and professionally.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Receptionist
Windsor Vallejo Care Center
01.2022 - 04.2022
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Corresponded with clients through email, telephone, or postal mail.
Managed multiple tasks and met time-sensitive deadlines.
Security Officer
Ms.Angie’s Kitchen On The Corner
01.2019 - 04.2021
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Checked and verified photo identification prior to granting facility access.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.