Aschera Judson
Denver,CO
Summary
Insightful people and operations leader with 7+ years of experience in customer relations and leading teams of 30-50+ employees across service and sales environments. Skilled in talent development, workforce planning, performance management, and employee engagement. Proven ability to align people strategy with business outcomes through data-informed leadership and structured coaching systems.
Overview
10
10
years of professional experience
Work History
Manager
Quality Italian
09.2022 - 12.2024
- Led and developed teams of 30-50+ employees across high-volume fine-dining operations, driving consistency, accountability, and service excellence.
- Oversaw hiring and onboarding for 20+ employees.
- Enforced company policies and ensured compliance with workplace standards across a 30-50+ employee team.
- Conducted daily pre-shifts, ongoing coaching, and regular 1:1s to improve performance, communication, and retention.
- Managed performance documentation, including written feedback, coaching plans, and corrective action records.
- Led employee relations conversations, navigating conflict resolution and disciplinary discussions with professionalism and discretion.
- Managed guest escalations and service recovery with empathy and professionalism, maintaining high customer satisfaction and brand standards.
- Used POS and operational data to analyze sales trends, labor efficiency, and performance gaps, informing staffing decisions and coaching strategies.
- Served as point person for POS and operational issues, minimizing downtime and ensuring smooth service across shifts.
- Managed staff scheduling and training programs to optimize team performance and productivity.
- Led initiatives for staff development, fostering a culture of continuous learning and improvement.
Sales Manager
Midas Financial Company
12.2019 - 08.2022
- Managed and coached a team of 4 sales representatives, consistently meeting or exceeding monthly and quarterly performance targets.
- Used HubSpot CRM and pipeline data to monitor KPIs, identify coaching opportunities, and improve close rates.
- Streamlined workflows and documentation processes, improving turnaround time and accuracy for client applications.
- Led onboarding and training for 4 new hires, ensuring compliance, confidence, and strong customer communication.
- Managed approximately 30 client relationships per day.
- Mentored and trained team members to enhance sales techniques and customer engagement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Music Festival Marketing & Brand Engagement
Relentless Beats
12.2014 - 12.2020
- Supported digital and grassroots marketing campaigns that increased event visibility through social media promotions, street team outreach, community engagement, and partnership collaboration.
- Represented the Relentless Beats brand at high-volume events, engaging thousands of attendees, answering questions, assisting with check-ins, and ensuring a seamless customer experience from entry to exit.
- Executed on-site marketing activations, coordinated with production teams, and supported real-time event operations to maintain flow, safety, and brand consistency.
- Contributed to content creation by gathering photo/video assets, supporting influencer collaborations, and reporting audience trends to inform future promotional strategies.
- Assisted in planning and rolling out promotional campaigns for upcoming shows, aligning on goals, timelines, and performance insights to maximize ticket sales and event impact.
- Coordinated event logistics, ensuring seamless execution of multiple large-scale music events.
- Managed vendor relationships to secure competitive pricing and high-quality services for events.
Education
Bachelors - Business Administration
Arizona State University
Tempe, AZSkills
- Team Leadership & Development
- Coaching
- Performance Management
- Customer Experience Strategy
- Escalation Management
- KPI Tracking
- Operational Reporting
- Process Improvement
- SOP Development
- Cross-Functional Collaboration
- Toast POS
- Aloha POS
- HubSpot CRM
- Scheduling & Labor Tools
Accomplishments
- Achieved streamlined training program by building then introducing step-by step training program for new hires. Utilized this program for 20+ employees.
- Supervised team of 60 staff members.
Timeline
Manager
Quality Italian
09.2022 - 12.2024
Sales Manager
Midas Financial Company
12.2019 - 08.2022
Music Festival Marketing & Brand Engagement
Relentless Beats
12.2014 - 12.2020
Bachelors - Business Administration
Arizona State University
Tools And Systems
- Toast POS
- Aloha POS
- HubSpot CRM
- Scheduling & Labor Tools
- Reporting Dashboards