ABDULAZIZ MOHAMMED
Takoma Park,MD
Summary
Customer-oriented manager with 4+ years of experience driving revenue growth and customer satisfaction in the pharmaceutical and textile industries. Expert in sales strategy, process improvement, and cross-functional team management. Adept at identifying customer needs, leveraging data to enhance service delivery, and developing campaigns that increase market penetration. Proven ability to boost performance through leadership, customer insights, and technology integration.
Overview
4
4
years of professional experience
Work History
Manager
Goal Pharmaceutical
01.2022 - 10.2023
- Increased sales by 30% through the design and execution of targeted campaigns, reaching new customer segments
- Reduced lead time by 15% by automating administrative workflows, leading to a more efficient sales cycle and enhanced customer service
- Collaborated with R&D to integrate customer feedback into product development, resulting in a 10% rise in customer satisfaction
Customer Service and Sales Associate
Sebra Fashion Textile Company
02.2021 - 01.2022
- Improved customer satisfaction by 25% through proactive issue resolution, processing over 200 customer inquiries monthly
- Developed a customer feedback system that provided actionable insights, enhancing service offerings by 15%
- Trained 10+ sales associates, increasing team performance by 20%, leading to higher sales conversion rates
President and Student Support
Ethiopian Student Association of Turkey
01.2021 - 01.2022
- Led a community of 200+ students, organizing support programs and reducing adjustment challenges by 30%
- Secured scholarships for over 50 students, assisting with financial aid navigation and academic progression
- Fostered community engagement, contributing to a positive and supportive student environment
Data Science Intern
Telil Springwater Company
07.2019 - 09.2020
- Analyzed customer data to optimize service delivery, resulting in a 20% increase in engagement and a 10% drop in complaints
- Developed data-driven strategies that directly contributed to improvements in customer retention and service quality
- Presented insights to leadership that supported strategic decision-making
Education
Computer Science -
Montgomery College
Takoma Park, MD09.2024
Bachelor of Science - Electrical Engineering
Sakarya University
Turkey05.2023
M.D. - Medicine
Addis Ababa University
Addis Ababa, Ethiopia10.2019
Skills
- Customer Engagement & Retention
- Sales & Marketing Strategy
- Data Analysis & Business Intelligence
- Team Leadership & Development
- Cross-functional Collaboration
- Process Optimization
- Strategic Problem-Solving
- Time Management
- Multilingual Communication
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
Languages
Arabic
Limited Working
English
Full Professional
Turkish
Full Professional
Timeline
Manager
Goal Pharmaceutical
01.2022 - 10.2023
Customer Service and Sales Associate
Sebra Fashion Textile Company
02.2021 - 01.2022
President and Student Support
Ethiopian Student Association of Turkey
01.2021 - 01.2022
Data Science Intern
Telil Springwater Company
07.2019 - 09.2020
Computer Science -
Montgomery College
Bachelor of Science - Electrical Engineering
Sakarya University
M.D. - Medicine
Addis Ababa University