Aschly Lugo
San Bernardino,CA
Summary
Sharp individual monitoring accuracy so that customer requirements are fulfilled. Offering well-developed computer, communication and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Production Control Lead
Stanely Black And Decker
11.2022 - Current
- Supervised team of 96 employees in production control, coordinating tasks and daily job activities
- Facilitated strong communication between departments to ensure smooth workflow transitions throughout the entire supply chain process.
- Monitored overall production performance to meet customer requirements and timelines.
- Interacted with peers and upper management effectively using active listening and well-developed communication skills.
Food Service Worker/ Shift Lead
Community Hospital San Bernardino
12.2021 - 10.2022
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Food Service Worker
Loma Linda East Campus
07.2019 - 12.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Addressed patient concerns promptly, ensuring satisfaction with their meals while remaining compliant with dietary restrictions.
- Maintained positive relationships with healthcare staff, fostering a team-oriented approach towards patient care.
Shift Lead
Togo's Great Sandwiches
06.2012 - 11.2017
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts - Sociology
San Bernardino Valley College
San Bernardino, CA06.2023
High School Diploma -
John W North High School
06.2011
Skills
- Effective Communication
- Material Planning
- Relationship Building
- Active Listening
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Production Control Lead
Stanely Black And Decker
11.2022 - Current
Food Service Worker/ Shift Lead
Community Hospital San Bernardino
12.2021 - 10.2022
Food Service Worker
Loma Linda East Campus
07.2019 - 12.2021
Shift Lead
Togo's Great Sandwiches
06.2012 - 11.2017
Associate of Arts - Sociology
San Bernardino Valley College
High School Diploma -
John W North High School
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