Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mitchell Florentino

Reston,VA

Summary

Highly motivated recent graduate with a focus on embracing new challenges. Strong ability to work independently and rapidly learn new concepts. Excellent interpersonal skills contribute to effective collaboration and communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Service Advisor

TESLA
Sterling, VA
08.2022 - Current
  • Reviewed the scheduled appointment queue and corrected any customer narratives to better help technicians understand concerns.
  • Performed pre-appointment remote diagnoses in order to speed up repair times at the service center.
  • Greeting customers, setting time expectations, and providing clear communication on the repair process.
  • Ensure performance scores are met for every category each week, and review with the team areas of improvement.

Lead General Service Technician

Virginia Tire and Auto
Herndon, VA
04.2021 - 07.2022
  • Organized and distributed vehicle appointments throughout the day.
  • Managed the workload among all employees for proper performance.
  • Performed services such as brake maintenance, light engine repair, suspension repair, and general maintenance.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Communicated with vendors regarding supply orders and delivery timelines.

Lube Technician

Superior Car Care
Reston, VA
06.2019 - 03.2021
  • Conducted oil changes and fluid checks for various vehicle types.
  • Inspected vehicles for leaks, wear, and other maintenance needs.
  • Assisted customers with service recommendations and questions.
  • Documented service performed on vehicles in the company system.

Education

Associates Degree - Cyber Security

Northern Virginia Community College
Annandale, VA
05-2024

Skills

  • Customer service
  • Repair process management
  • Technical diagnostics
  • Workload management
  • Time management
  • Bilingual communication

Certification

  • CompTIA Security+
  • Career Studies Certificate in Network Administration
  • Career Studies Certificate in Cyber Security

Timeline

Senior Service Advisor

TESLA
08.2022 - Current

Lead General Service Technician

Virginia Tire and Auto
04.2021 - 07.2022

Lube Technician

Superior Car Care
06.2019 - 03.2021

Associates Degree - Cyber Security

Northern Virginia Community College

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