Jacob Pagan
Augusta,Georgia
Summary
Dynamic sales associate with a proven track record at Shoe Department, excelling in customer service and conflict resolution. Skilled at educating customers and resolving complaints. I leverage strong product knowledge and problem-solving skills to enhance customer satisfaction. Committed to delivering exceptional service and fostering team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Shoe Department
Augusta, Georgia
03.2024 - 07.2025
- Described merchandise and explained use, operation and care.
- Provided accurate information about products, prices and services.
- Answered incoming telephone calls to provide store, products and services information.
- Resolved customer complaints promptly and professionally.
Customer Service Representative
Payton London Soap
Wellington, Florida
02.2020 - 11.2023
- Managed customer accounts and maintained accurate information records.
- Resolved returns and exchanges in compliance with company policies.
- Educated customers on products and services to enhance understanding.
- Trained new staff on procedures and customer service best practices.
- Responded to customer inquiries with accurate product information.
- Delivered exceptional customer service, addressing complaints promptly.
Education
High School Diploma -
Florida Virtual High School
Orlando, FL12.2024
Skills
- Customer service
- Team collaboration
- Product knowledge
- Customer needs assessment
- Problem-solving skills
- Safety compliance
- Conflict resolution
Certification
- Certified Pharmacy Technician, Finished in a week
- Arduino Certification, Finished in 1/4th of the typical timeframe
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Sales Associate
Shoe Department
03.2024 - 07.2025
Customer Service Representative
Payton London Soap
02.2020 - 11.2023
High School Diploma -
Florida Virtual High School
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