Lane Smith
Houston,TX
Summary
Adept IT Technician with a proven track record at GFA Computer Systems, enhancing system functionality and user self-sufficiency through expert hardware and software management, and exceptional customer service. Specializes in network maintenance and problem-solving, ensuring optimal system performance and reliability. Holds an active CompTIA Security+ certification, underscoring a commitment to secure, efficient technical support.
Overview
2
2
years of professional experience
Work History
IT Technician
GFA Computer Systems
2023.02 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Skilled in assessing and evaluating system software and hardware requirements, system interfaces, and network security for various administrative, technical, and business applications.
- Proficient in multi-program operating systems and knowledgeable about network devices including servers, routers, switches, and associated software tools and cabling within large LAN/WAN environments.
- Experienced in assessing and leveraging the capabilities and limitations of diverse computer systems, network architectures, and software programs.
- Proficient in testing, installing, upgrading, configuring, diagnosing, and maintaining both computer-related hardware and software to ensure optimal functionality.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
- Installed and configured remote monitoring and management software such as LogMeIn and Atera to provide remote assistance and diagnosis to customers
- Active CompTIA Security+ certification
Computer Repair Technician
GTS Technology
2022.09 - 2023.01
- Disassembled Lenovo computers to perform diagnostics and check for repair needs.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Wrote reports on computer statuses and maintenance jobs.
Education
Associate of Applied Science - Cyber Security
North Central Texas College
Gainesville, TX05.2022
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Remote Support
- Network Maintenance
- Peripheral Repair
- Problem-Solving
- Hardware and Software Repair
- System Maintenance & Diagnostics
- Attention to Detail
- Customer Service
Timeline
IT Technician
GFA Computer Systems
2023.02 - Current
Computer Repair Technician
GTS Technology
2022.09 - 2023.01
Associate of Applied Science - Cyber Security
North Central Texas College
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