Lane Smith

GFA Computer Systems

02.2023 - Current

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Skilled in assessing and evaluating system software and hardware requirements, system interfaces, and network security for various administrative, technical, and business applications.
Proficient in multi-program operating systems and knowledgeable about network devices including servers, routers, switches, and associated software tools and cabling within large LAN/WAN environments.
Experienced in assessing and leveraging the capabilities and limitations of diverse computer systems, network architectures, and software programs.
Proficient in testing, installing, upgrading, configuring, diagnosing, and maintaining both computer-related hardware and software to ensure optimal functionality.
Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
Installed and configured remote monitoring and management software such as LogMeIn and Atera to provide remote assistance and diagnosis to customers
Active CompTIA Security+ certification

Summary