Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aseantimone Rainey

Fort Pierce ,FL

Summary

IT professional with a solid track record in system security, operational efficiency, and user support. Skilled in managing secure IT environments with a focus on data protection and resilience. Known for clear communication and problem solving across remote and onsite roles. Currently sharpening skills and gaining real world insight through the Hiring Our Heroes Fellowship.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Member Service Representative

Navy Federal Credit Union
07.2024 - 12.2024
  • Spearheaded the maintenance of technology infrastructure, ensuring seamless warehouse operations.
  • Expertly maintained, troubleshoot, and repaired critical devices, including barcode scanners, label printers, and computers.
  • Provided expert support and issue resolution for Warehouse Management Systems and inventory software.
  • Streamlined documentation processes, coordinating appointments and ensuring data accuracy.
  • Efficiently resolved IT support tickets, addressing hardware, software, and network concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Information Technology Specialist (IT Specialist)

Target Distribution Center
07.2021 - 05.2024
  • Collaborated with members to assess and fulfill their account service requirements.
  • Implemented and monitored security measures, adhering to industry standards and organizational protocols.
  • Evaluated potential risks in banking operations, proactively addressing vulnerabilities.
  • Led and supported banking investigations, ensuring precision in member information handling.
  • Manged 15-25 IT Tickets a day, answered emails, and worked closely with vendors on parts
  • Managed financial transactions with accuracy, demonstrating comprehensive product knowledge.

Lead Customer Service Associate

Safeway Inc.
06.2016 - 10.2019
  • Communicated store policies and product recommendations, enhancing customer satisfaction.
  • Demonstrated responsiveness to customer needs, adeptly resolving complaints and inquiries.
  • Ensured accuracy in pricing and labeling, fostering reliable and efficient transaction processing.
  • Executed inventory management, customer assistance, and store maintenance initiatives.
  • Coordinated with teams to meet productivity goals and uphold operational standards.

Education

Training Certificate - Information Technology Network

The University of West Florida
Pensacola, FL
02.2025

Master of Science (MS) - Information technology

Purdue Global University
Indianapolis, IN
06.2024

Bachelor of Science (BS) - Criminal Justice

American InterContinental University
Atlanta, GA
05.2022

Skills

  • IT Infrastructure Management
  • Cybersecurity Protocols
  • Network Security
  • Database Management
  • Security-First Development
  • Hardware Troubleshooting
  • Data Protocols
  • OSI Model
  • TCP/IP
  • WAN/LAN
  • ServiceNow
  • ZenDesk

Certification

CompTIA Network+ Certification Training

Currently pursuing my CompTia Network+

Timeline

Member Service Representative

Navy Federal Credit Union
07.2024 - 12.2024

Information Technology Specialist (IT Specialist)

Target Distribution Center
07.2021 - 05.2024

Lead Customer Service Associate

Safeway Inc.
06.2016 - 10.2019

Training Certificate - Information Technology Network

The University of West Florida

Master of Science (MS) - Information technology

Purdue Global University

Bachelor of Science (BS) - Criminal Justice

American InterContinental University

Similar Profiles

CREATE PROFILE