Aseantimone Rainey
Navy Federal Credit Union
Fort Pierce ,FL
9
years of professional experience
1
Certification
IT professional with a solid track record in system security, operational efficiency, and user support. Skilled in managing secure IT environments with a focus on data protection and resilience. Known for clear communication and problem solving across remote and onsite roles. Currently sharpening skills and gaining real world insight through the Hiring Our Heroes Fellowship.
Work History
Member Service Representative
5 Months- Spearheaded the maintenance of technology infrastructure, ensuring seamless warehouse operations.
- Expertly maintained, troubleshoot, and repaired critical devices, including barcode scanners, label printers, and computers.
- Provided expert support and issue resolution for Warehouse Management Systems and inventory software.
- Streamlined documentation processes, coordinating appointments and ensuring data accuracy.
- Efficiently resolved IT support tickets, addressing hardware, software, and network concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Information Technology Specialist (IT Specialist)
2 Years 10 Months- Collaborated with members to assess and fulfill their account service requirements.
- Implemented and monitored security measures, adhering to industry standards and organizational protocols.
- Evaluated potential risks in banking operations, proactively addressing vulnerabilities.
- Led and supported banking investigations, ensuring precision in member information handling.
- Manged 15-25 IT Tickets a day, answered emails, and worked closely with vendors on parts
- Managed financial transactions with accuracy, demonstrating comprehensive product knowledge.
Lead Customer Service Associate
3 Years 4 Months- Communicated store policies and product recommendations, enhancing customer satisfaction.
- Demonstrated responsiveness to customer needs, adeptly resolving complaints and inquiries.
- Ensured accuracy in pricing and labeling, fostering reliable and efficient transaction processing.
- Executed inventory management, customer assistance, and store maintenance initiatives.
- Coordinated with teams to meet productivity goals and uphold operational standards.
Education
Training Certificate - Information Technology Network
- Understanding protocols, ports, and networking services (TCP/IP, DNS, DHCP, etc.), OSI and TCP/IP
- Understanding security protocols, physical security, and identifying common threats and vulnerabilities
- Diagnosing network issues using command-line tools and interpreting results; resolving performance and connectivity problems
Master of Science (MS) - Information technology
- Management: Strategies for aligning IT with business goals and managing IT resources effectively.
- Identifying threats, implementing security controls, and ensuring data privacy and compliance.
- Applying project management methodologies (e.g., Agile, Waterfall) to lead technology initiatives.
- Understanding cloud service models, deployment strategies, and virtualization technologies.
- Planning and integrating complex IT systems within enterprise environments.
Bachelor of Science (BS) - Criminal Justice
Skills
IT Infrastructure Management
Cybersecurity Protocols
Network Security
Database Management
Security-First Development
Hardware Troubleshooting
Data Protocols
OSI Model
TCP/IP
WAN/LAN
ServiceNow
ZenDesk
Certification
CompTIA Network+ Certification Training
Currently pursuing my CompTia Network+
Timeline
Member Service Representative
Navy Federal Credit Union
07.2024 - 12.2024Read More
Information Technology Specialist (IT Specialist)
Target Distribution Center
07.2021 - 05.2024Read More
Lead Customer Service Associate
Safeway Inc.
06.2016 - 10.2019Read More
The University of West Florida
Training Certificate from Information Technology Network
Read More
Purdue Global University
Master of Science (MS) from Information technology
Read More
American InterContinental University
Bachelor of Science (BS) from Criminal Justice
Read More