Hi, I’m
Aseya Dziho
Sr. IT Manager
San Antonio,TX
Summary
SUMMARY Leader of multiple teams with direct experience in building, evolving and leading technical teams. Passionate about technology with exceptional organizational skills to drive strategy while providing detailed technical and strategic guidance to the team. Use data to make inform decisions and drive product growth.
Overview
11
years of professional experience
9
years of post-secondary education
4
Languages
Work History
USAA, Life CompanySan Antonio, TX
Senior IT Manager
01.2021 - Current
Job overview
- Lead 100+ person cross-functional teams across engineering, design and data
- Prioritized and allocated valuable resources to meet business targets.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Launched new product and increased revenue more than $100 million in 6 months
USAASan Antonio, TX
Release Train Engineer
01.2019 - 01.2021
Job overview
- Provide coaching and mentorship in Lean agile practices to Senior Leadership
- Identify cross-departmental improvement efforts and provided recommendation
- Coach and Train Scrum Masters, RTEs, Directors and Senior Leadership in Lean-Agile Practices and mindsets
- Assisted with hiring process of Scrum Masters, RTE, and Product Owners
- Partner to implement, continuously improve portfolio processes and manage all aspects of IT portfolio management team
- Support senior and executive management in making critical decisions and escalations by providing metrics
- Provide leadership to Lean Agile Center of Excellence (LACE) discussion and assisted with JIRA implementation
- Establish and communicated calendars for iterations and program increments (PIs)
- Conduct root cause analysis and why analysis to recommend solutions
- Assist Program Managers, Portfolio Managers and Portfolio Engineers with identification of multi-million-dollar program strategies
- Assist 8 Scrum Masters and Development Product Owners hiring process
- Facilitate Senior Leadership prioritization and negotiated program tradeoffs and ensured single backlog
- Led projects and analyzed data to identify opportunities for improvement
- Saved $2 million by implementing cost-saving initiatives that addressed long-standing problems
Delta Dental of MichiganLansing, MI
Release Train Engineer
01.2018 - 01.2019
Job overview
- Coached and Trained leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets
- Facilitated and manage Program Increment planning for two Release Trains
- Managed and negotiate team capacity and allocation for minimum of 17 Agile teams
- Engaged and facilitate in product owner and scrum master Practice of Community (COP)
- Led Lean- Agile Center of Excellence (LACE)
- Provided program level feature metrics to senior leadership
- Established and communicate annual calendars for iterations and Program Increment
- Determined Team Velocity and Capacity
- Escalated and mitigated risks and dependencies to senior leadership
Quicken LoansDetroit, MI
Release Train Engineer
01.2015 - 01.2018
Job overview
- Led team of business and technical staff through conversion to SAFe methodology by defining roles, organizing Agile Release Trains, and developing training programs
- Facilitated Program Increment planning for CRM Release Train
- Coached and trained team members and technical leaders on agile practices
- Created intake and prioritization process for Marketing Technology team
- Increased quality of software development by 20% by identifying and engaging key stakeholders and developers
- Facilitated and managed Program Increment planning for $2 billion Lead allocation project
- Managed and negotiated team capacity and allocation for minimum of 10 Agile teams
- Launched Agile Release Train of 12 teams in support of customer relationship management (CRM) platform
- Created performance metrics for leadership by using TFS, Power BI and JIRA
AMROCKDetroit, MI
Continuous Improvement Analyst/ Release Train Engineer
01.2016 - 01.2017
Job overview
- Managed team of 10+ people
- Consulted on companywide projects and initiatives to improve processes for new business platforms-leading to introduction of new agent portal and lead generation initiatives
- Created BPMN workflows of current and designed future processes
- Utilized Six Sigma/Lean methodologies to analyze data and processes to help decision making
- Created sustainable process for each project in order to minimize technical resources, and acted as liaison between business and technology
- Collaborated with third party agencies and clients to align goals for project implementation
- Directed complex Purchase projects that involved multiple internal and external teams
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Education
Presidio Graduate SchoolSan Francisco, CA
MBA
09.2014 - 05.2017
Presidio Graduate SchoolSan Francisco, CA
Master of Public Administration from Public Administration
09.2014 - 05.2017
Wartburg CollegeWaverly, IA
Bachelor of Arts from Business Administration and International Business
08.2010 - 05.2014
Skills
Microsoft Office Program
Decision Making
Excellent Communication
Training and Development
Data and Analytics
Agile Development
Timeline
Senior IT Manager
USAA, Life Company
01.2021 - Current
Release Train Engineer
USAA
01.2019 - 01.2021
Release Train Engineer
Delta Dental of Michigan
01.2018 - 01.2019
Continuous Improvement Analyst/ Release Train Engineer
AMROCK
01.2016 - 01.2017
Release Train Engineer
Quicken Loans
01.2015 - 01.2018
Presidio Graduate School
MBA
09.2014 - 05.2017
Presidio Graduate School
Master of Public Administration from Public Administration
09.2014 - 05.2017
Wartburg College
Bachelor of Arts from Business Administration and International Business
08.2010 - 05.2014