Nicole McKeever
Grand Ledge,Ml
Summary
A detail-focused professional with extensive experience in parts management and supply. Proven ability to streamline inventory processes and enhance operational efficiency. Known for reliability, integrity and adapting to changing work conditions. Experienced in supply chain coordination and vendor relationship management.
Overview
11
11
years of professional experience
Work History
Parts Manager & Assistant Service Manager
Walker’s Truck & Trailer
Lansing, MI
03.2024 - Current
- My responsibilities range daily depending on the workload and priorities. I am responsible for ordering all incoming parts for stock and service repair jobs. In addition to keeping track of part returns, cores and warranty claims processing. I fix the inventory discrepancies, make inventory adjustments and do the cycle counts. It is my duty to work closely with the techs to order parts for a job quickly and accurately. I assist in almost all quotes for repair jobs when needed in addition to providing the parts pricing and availability. Coordinating with all the customers on scheduling, progress updates, invoicing repairs, notifying customer when work is completed, and taking payment are all part of my daily tasks. Answering phones and greeting customers is a top priority. At Walker’s we do repairs for everything from camper/RV’s, utility trailers, dry vans, heavy duty trucks, generators, boom trucks, switchers and welding /fabricating repairs. Multitasking is necessary and keeping track of many details is key in my daily work.
Parts Administrator/Administrative Assistant
Meijer Fleet Maintenance Shop
Lansing, MI
03.2020 - 03.2024
- My daily tasks include creating parts orders and sending them to the designated vendors for the fleets truck and trailer parts. Receiving parts accurately for quantity and pricing. Labeling all parts when received, core tags for core parts and putting them away in disengaged location. Spot checking parts inventory when putting the parts away that were received that day. I am responsible for doing a regular physical inventory of the high usage parts in stock regularly. Answering the phone calls for the fleet shop for break downs, parts, asset protection, breakdowns on the Lansing complex, reefer unit alarms and anything else that comes up. There is constant multitasking in this position, and it requires prioritizing tasks often. The fleet office handles all the company equipment breakdowns across 8 states or so. Third party companies haul Meijer trailers out of state to Minnesota, Pennsylvania, Illinois, Missouri and Wisconsin, Ohio, Indiana and Kentucky. We dispatch repairs as the calls come in. This position requires a good memory, high attention to detail, the ability to change tasks repeatedly throughout the day and to work well with many others in the company to run smoothly. Among my other duties I helped organize and track a major warranty recall on over 600 trailers. This included distributing parts to several different repair locations, getting the defective parts back and logging all necessary information for warranty claims processing.
Parts Delivery Driver/Warehouse Worker
Road Equipment Parts Center
Lansing, MI
02.2017 - 03.2020
- A high focus on customer service, time management and flexibility. My daily duties changed constantly. There is always something new to do. I assist customers in getting their parts in a timely professional manner. Pulled parts off store shelves to fill customer orders. Kept records of pickups and deliveries and obtained necessary signatures and receipts. Developed strong relationships with customers by providing professional and courteous service during deliveries. Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines. Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations throughout the day. Working closely with inside and outside sales associates to help the customers the best way possible. Among my other duties it was my responsibility to clean my vehicle inside and out, fuel it as needed and do a weekly DOT inspection checking fluids and lights. In branch responsibilities were filing invoices daily, running credit card transactions for payment for COD accounts, logging the credit card and invoice information into a shared excel spread sheet to send to corporate each night at close. Use UPS world ship to ship packages between branches and from other suppliers.
- Assisted in mentoring and training new Parts Delivery Drivers on company policies, procedures, and safety standards. As well as training new drivers as needed on routes and with parts was also needed when bringing on new drivers. Helping put stock away that had been checked in also a weekly task.
Control Desk Technician
Farm Bureau Insurance
Lansing, MI
03.2016 - 01.2017
- I worked closely with my team of 6 and the underwriting department to get work done in a timely and organized manner. Proficiently carry out multiple jobs and daily tasks as well as other issues that pop up throughout the day. These tasks require using dual monitors so I can manage my emails and keep working on my other duties that require multiple systems at one time to complete accurately. I handled certification renewals and lien holder updates done in specific designated timelines. I also completed Umbrella policy renewals sorting and sequencing them in the system. Then filed them with underwriting weekly. Along with being responsible for policy loss runs as underwriting required them and sorting and filing work comp claims.
Bank Float Teller
Independent Bank
Ionia, MI
01.2016 - 03.2016
- My daily responsibilities were arriving 15-20 minutes before opening to get my drawer out of the vault and verify the cash accounts were correct before beginning transactions. Throughout the day I answered telephone calls, deposited cash, handled withdraws, cashing checks, money orders, activating cards and interacting with customers. Systems used daily are Outlook, Onbase, FIS card management systems, Teller Insight, Elan and Teller Capture. Providing accurate and fast transactions is the focus. Maintaining drawer cash limits for security and safety is very important at all times. Other small duties were processing money orders, cashiers checks and counter checks. Counting cash accurately is always expected.
Cashier
Menards
10.2014 - 03.2016
- The highest focus as a cashier is to ensure great customer service and accurate transactions. My responsibilities are to greet all customers I see and treat them with respect. Help with putting stock from returns on the shelf at the end of my shift. Assisting customers with any questions and finding any items they may be looking for. Along with making sure the checkout process is as fast paced, pleasant and accurate as possible.
Skills
- Ability to multitask
- Detail oriented
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Inventory auditing
- Returns processing
- Inventory restocking
- Problem-solving
- Hardworking and reliable
- Microsoft office program
- Improving customer satisfaction
Timeline
Parts Manager & Assistant Service Manager
Walker’s Truck & Trailer
03.2024 - Current
Parts Administrator/Administrative Assistant
Meijer Fleet Maintenance Shop
03.2020 - 03.2024
Parts Delivery Driver/Warehouse Worker
Road Equipment Parts Center
02.2017 - 03.2020
Control Desk Technician
Farm Bureau Insurance
03.2016 - 01.2017
Bank Float Teller
Independent Bank
01.2016 - 03.2016
Cashier
Menards
10.2014 - 03.2016