Aseyana Goodman
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Live Chat Agent
Apple
06.2023 - 12.2024
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Assisted customers with order placement, product returns and order tracking.
- Provided technical assistance for various products, guiding customers through troubleshooting processes stepbystep.
- Identified opportunities for upselling and cross-selling during interactions, boosting revenue generation efforts.
Community Assistant
Oakridge Student Living
09.2021 - 05.2023
- Supported new residents in their transition to the community by providing information on available resources and amenities.
- Maintained accurate records of all communication with residents regarding policy enforcement or incident reports.
- Improved resident satisfaction by addressing concerns, providing resources, and offering support as needed.
- Scheduled and coordinated social events that fostered a sense of belonging among community members.
Call Center Customer Service Specialist
AT&T Mobility
06.2018 - 08.2021
- Improved first-call resolution rates by actively listening to customer needs and offering appropriate solutions based on their unique situations.
- Utilized CRM software to track customer interactions, enabling more personalized service during follow-up communications.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
BBA - Entrepreneurship
Middle Georgia State University
Macon, GA05-2026
Skills
- Customer engagement
- Data entry
- Written and oral communication
- Progress evaluations
- Documentation management
- Clerical support
- Salesforce expertise
- CRM integration
- Customer service
- Active listening
- Critical thinking
- Microsoft Excel
Certification
- 75-HR. GA SALESPERSON PRE-LICENSING COURSE
- Real Estate Property Management
- CRM Fundamentals
- Customer Service Fundamentals
- Microsoft Excel
Timeline
Live Chat Agent
Apple
06.2023 - 12.2024
Community Assistant
Oakridge Student Living
09.2021 - 05.2023
Call Center Customer Service Specialist
AT&T Mobility
06.2018 - 08.2021
BBA - Entrepreneurship
Middle Georgia State University
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