Ash Augenstine
San Pedro,CA
Summary
Hello! My name is Ash Augenstine, and I am looking for a career change. I have a professional background in the tech industry, having mostly dealt with QA in telephony systems, together with some training in machine learning as well. In contrast, my educational background is in creative writing, having graduated with honors from the program at the University of Redlands. In addition to which, I have years of customer service experience in both for-profit and non-profit environments on paid and volunteer levels. Thank you so much for your time and consideration, and I’m very much looking forward to hearing from you!
Overview
7
7
years of professional experience
Work History
Marketing Content Producer
Zenpatient
10.2020 - Current
- Remote Work
- Zenpatient is an SaaS in the medical field
- I provide written marketing content in the form of press releases along with website and documentation content.
- My last piece for Zenpatient, a press release, resulted in raising the high value customer base by 40%.
- Reported directly to the CEO
Quality Assurance Engineer
Zenpatient
10.2020 - Current
- Remote Work
- I provide QA and UI usability support
- The website is still in active development, so my input is helping shape what will eventually be the public launch build
- I formulated test plans, and subsequently executed them.
QA Contractor
run8.io LLC
Pasadena, CA
06.2018 - 10.2020
- Run8.io
- Remote Work
- This position required me to upload customer data files, and then initiate marketing campaigns using our in-house telephony software
- Once the campaigns were running, I would monitor their activity to ensure that they remained active for the appointed time, and that the calls that connected with customers were properly transferred to our clients
- I also formulated test plans, and subsequently executed them.
- Contributions decreased support ticket numbers by around 45%
Quality Assurance Engineer
06.2018 - 10.2020
- Run8.io
- Remote Work
- At Run8 I was part of the DevOps team, which entailed my developing and then running various QA tests when problems arose
- This also included GUI and Unit Testing, as well as Regression Testing as our software moved through various stages of active development.
Retail Associate
Old Pasadena Pharmacy
Pasadena, California
10.2016 - 05.2018
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Assisted Pharmacist in filling and delivering prescriptions.
- Trained newly hired retail employees in operations and customer protocol.
- Verified age and identity of customers when purchasing prescriptions or alcohol.
- Acted as keyholder for the establishment as a whole.
- Was responsible for cleanliness, and restocking after hours before final lockup.
- Armed and disarmed security systems.
- Wrote and balanced check logs for deliveries.
- Responsible for maintaining regular orders of popular inventory.
- Categorized and sorted pharmaceutical records.
- Acted as customer service in regards to returns and refunds.
Telecom-Engineering Intern
Andrew Mangold LLC
Fair Oaks Ranch, Texas
04.2016 - 09.2016
- My duties here involved listening to recordings of our voice recognition software and analyzing the effectiveness with which it interpreted its interactions with our clients’ customer bases
- This involved timing how long the system took responding to input, as well as other aspects such as whether intonations such as “uh” would confuse the software, or if the system would terminate the call if it recognized profanity.
Education
Online Coursework via Udemy regarding Machine Learning, Python Coding, and Linux Functionality Master Artificial Intelligence -
01.2022
Build 6 AI Projects
Vue.js Fast Crash Course Introduction to Databases and SQL Querying Learn API Technical Writing, JSON and XML for Writers Introduction to SIP Software Testing -
01.2022
Learn Software Testing and Get a Tech Job, Complete Python Bootcamp From Zero to Hero Step by Step HTML and CSS
Bachelor of Arts - Creative Writing
Graduated with Honors, Dean's List 2011 and 2015
Skills
- Strong customer interaction skills
- Microsoft Teams Experience
- Proficient in Microsoft Office
- Researching
- Copywriting abilities
- Knowledgeable in technical topics including AI, Machine Learning, and Telephony
- Cross-Functional Collaboration
- Large Language Model experience
- Prompt Engineering experience
- Data Pipelining experience
Interests
Personal Projects- Ongoing I am currently writing and publishing a sci-fi/fantasy novel, which can be read at www.andromaeca.com
Volunteer Work February – Ongoing Community Resource Navigator Longbeach LGBT Center I regularly volunteer at the Longbeach LGBT Center where I sit at the front desk to answer the phone, educate clients about the various resources and services they can access, keep the lobby looking nice, and get people checked in for health service appointments.
April – August 2022 Judging films for QFilms Festival hosted by Long Beach LGBT Center.
January 2023 - Ongoing: Currently acting as Primary Facilitator for the Long Beach LGBT Center's Gender Expansive Community Support Group.
Affiliations
- Regular volunteer at The Long Beach LGBT center.
- Graduated with honors from University of Redlands.
- While attending University of Redlands was on the Dean's List in freshman and senior years.
- Awarded Creative Writing scholarship on basis of submitted work.
Timeline
Marketing Content Producer - Zenpatient
10.2020 - Current
Quality Assurance Engineer - Zenpatient
10.2020 - Current
QA Contractor - run8.io LLC
06.2018 - 10.2020
Quality Assurance Engineer -
06.2018 - 10.2020
Retail Associate - Old Pasadena Pharmacy
10.2016 - 05.2018
Telecom-Engineering Intern - Andrew Mangold LLC
04.2016 - 09.2016
- Online Coursework via Udemy regarding Machine Learning, Python Coding, and Linux Functionality
Master Artificial Intelligence,
Udemy - Vue.js Fast Crash Course
Introduction to Databases and SQL Querying
Learn API Technical Writing, JSON and XML for Writers
Introduction to SIP
Software Testing,
University of Redlands - Bachelor of Arts, Creative Writing