A'SHA BRADFORD
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist/Security Officer
Elite Protective Services
03.2018 - Current
- Assisted with administrative tasks such as filing documents, copying materials
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Maintained accurate records of all incoming calls, messages, and visitors
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Completed full building and grounds patrols to spot and investigate concerns.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Responded quickly to incidents and assessed active situations for security concerns.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Intern
Medical Facility
05.2024 - 07.2024
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Manager
Sodexo
08.2020 - 05.2022
- Company Overview: East Texas Baptist University
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Monitored team productivity and performance to support goals
- Offered constructive feedback to team members, boosting overall job performance
- Resolved conflicts between team members promptly using sound judgment based on company policies
- East Texas Baptist University
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
Bachelor of Science - Kinesiology
Texas Southern University
Houston, TX12-2024
High School Diploma - Basic Studies
Humble High School
Humble, TX05-2020
Skills
- Athletic trainer skills
- CPR Training
- Reliable and punctual
- Teamwork and Collaboration
- Safety conscious
- Multi-tasking strength
- Policy and Procedure Adherence
- Customer Service
- Strong work ethic
- Willingness to learn
Certification
- Food Service License
- CPR Certified
Awardsandacknowledgements
- Softball award 2018
- Athletic trainer 2016-2020 Scholarship
- 2020-2021 athletic trainer at East Texas Baptist University
- Certificate of completion in Kinesiology
Timeline
Intern
Medical Facility
05.2024 - 07.2024
Manager
Sodexo
08.2020 - 05.2022
Receptionist/Security Officer
Elite Protective Services
03.2018 - Current
- Food Service License
- CPR Certified
Bachelor of Science - Kinesiology
Texas Southern University
High School Diploma - Basic Studies
Humble High School
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