Summary
Overview
Work History
Education
Skills
Timeline
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ASHA CLEVELAND

Houston,TX

Summary

Strategic and results-driven Learning & Development executive with a global track record of designing and leading enterprise-wide learning, talent, and culture initiatives that drive business performance and workforce transformation. Proven success aligning L&D strategy to organizational priorities, advancing employee engagement, and fostering inclusive, high-performance cultures.
Expert in building scalable learning ecosystems, leading leadership development, talent reviews, succession planning, and change management. Adept at using data-driven insights to inform strategy, improve performance, and optimize ROI on learning investments.
Transformational, people-centric leader known for developing top talent, influencing senior stakeholders, and building high-performing teams that deliver measurable impact. Trusted partner to the C-suite with strong business acumen, execution focus, and commitment to continuous improvement and innovation.

Overview

19
19
years of professional experience

Work History

Sr. Director, Global Learning and Development

One diversified
01.2023 - Current
  • Architected and implemented training programs, including new employee orientation, manager training, technical skills training and professional development initiatives; incorporating Diversified’s values and DEI initiatives.
    Partnered with senior management and HR to identify competency model for job descriptions and job architecture.
    Measured training impact and ROI through of training programs through assessments, surveys and feedback mechanisms. Deployed Kirkpatrick’s Model globally.
    Lead the Associate Engagement program for the global organization, partnering with driving action planning and improving the Associate experience.
    Championed a high-performing team of training professionals, developing role mentorship, industry trainings and leading to performance feedback/IDP sessions.
    Fostered an enterprise culture of continuous learning of continuous learning and improvement, knowledge transfer and growth across the organization.

Sr. Director, USCAN Training and Professional Development

GE HEALTHCARE
01.2022 - 12.2022
  • Designed learning journeys by role for a five-year span as well as built a competency model for each role to support learning journeys, which resulted in driving organizational growth.
    Championed the execution, and execution of the USCAN specialty training to support a learning journey and develop and enhance competencies.
    Empowered individuals to perform their jobs better by providing tool training for the marketing group on the software programs.
    Created comprehensive onboarding program for all new hires, increasing competitiveness with job offers.
    Leadd one of the largest teams of direct reports, assessed performance, identified skills gaps, evaluated training needs, and conducted training sessions to improve productivity and efficiency.
    Identified and responded to the business needs by planning and executing key projects aligned with USCAN L&D transformation as well as leveraging learning solutions and technologies.

Sr. Director, Global Service Training and Professional Development, Global Technical Applications

ABBOTT DIAGNOSTICS
01.2020 - 12.2022
  • Strategically crafted and launched global strategies, content, objectives, and curriculum aligned with the goals of sales, clinical, and technical engineers.
    Engineered consistent, scalable global training programs, including training certification documentation, train the trainer strategies, and certifications.
    Built service engineer academy for employee retention.
    Oversaw risk and compliance by tracking the escalation processes and identified gaps and opportunities, such as allocation of Tier 3 engineers for escalations instead of allocating a less senior person.
    Deployed e-learning initiatives as well as rolled out practice to examine engineers’ ability and competency to fix the issue before actual deployment, which helped the company save thousands of dollars in costs.
    Enabled operational excellence through the delivery of of adequate training to all sales and service personnel at all levels to maximize job performance and improve customer experience by adopting effective learning approaches.
    Supported leadership decision-making by maintaining quality of measurement and addressing affected patient results by preparing SOWs and processes in alignment with the FDA.
    Built and operationalized the internal audit team to randomly pick call tickets and ensure the presence of signatures, right paperwork, and documentation, which saved operational time.
    Significantly enhanced first-time fix rate by tracking the average time for repairs and measuring engineers against the average.
    Launched and governed QA / RA for Medical Affairs compliance via policy and procedures.

Director, Customer Education Ultrasound & Total Process Owner, Global Clinical Applications

SIEMENS HEALTHINEERS
01.2017 - 12.2020
  • Augmented overall profitability and optimized customer loyalty and experience by leading the development and global implementation of robust learning programs.
    Conducted extensive research, identified and assessed gaps, interacted with clients and other stakeholders, prioritized areas for focus, utilized blended learning strategies, and created e-learning modules, which resulted in generating additional revenue of $6.6 million.
    Critically evaluated key customer satisfaction and financial metrics for identifying areas of improvement and implementing continuous improvement initiatives.
    Partnered with product marketing and sales team in designing and developing a seamless and consistent learning / post-sales experience for all ultrasound users across multiple countries.

Sr. Manager – MRI Clinical Services

PHILIPS HEALTHCARE NORTH AMERICA
01.2017 - 12.2017
  • Led MRI clinical services, enhancing operational efficiency and patient outcomes.
  • Developed and implemented strategic plans for workforce management and professional development.
  • Collaborated with cross-functional teams to assess training needs and deliver impactful learning solutions.
  • Fostered stakeholder relationships to align training initiatives with organizational goals.
  • Managed resource allocation and optimization to support cost reduction and improve service delivery.

Sr. Manager – Sales Clinical Specialists

PHILIPS HEALTHCARE NORTH AMERICA
01.2011 - 12.2017
  • Led strategic initiatives to enhance organizational training programs, aligning with business goals and improving employee performance.
  • Developed and implemented workforce management strategies, optimizing resource allocation and enhancing operational efficiency.
  • Fostered strong stakeholder relationships, collaborating with cross-functional teams to assess training needs and create impactful learning solutions.
  • Championed diversity, equity, and inclusion initiatives within training programs to cultivate a high-performance culture.
  • Executed performance management processes, driving continuous improvement and ensuring alignment with organizational objectives.

Sr. Manager, Sales and Clinical Education Manager

PHILIPS HEALTHCARE NORTH AMERICA
01.2007 - 12.2017
  • Led strategic initiatives to enhance clinical education programs, resulting in improved training outcomes.
  • Developed and implemented workforce management strategies to optimize team performance across diverse departments.
  • Collaborated with cross-functional teams to assess training needs and align educational content with business objectives.
  • Championed process improvement initiatives, driving operational efficiency and cost savings.
  • Fostered stakeholder relationships to ensure continuous feedback and alignment of training programs with organizational goals.

Sales Clinical Manager – Clinical Application Specialists

PHILIPS HEALTHCARE NORTH AMERICA
01.2007 - 12.2009
  • Led clinical application specialists in delivering effective training and support for healthcare professionals.
  • Developed strategic partnerships with stakeholders to enhance customer satisfaction and drive product adoption.
  • Implemented process improvement initiatives that streamlined operations and optimized resource allocation.
  • Spearheaded workforce management strategies to boost team performance and engagement.
  • Championed diversity, equity, and inclusion initiatives within training programs.

Clinical Education Manager – Clinical Applications Specialists

PHILIPS HEALTHCARE NORTH AMERICA
01.2006 - 12.2007
  • Led development and implementation of clinical education programs to optimize product use and enhance patient outcomes.
  • Collaborated with cross-functional teams to assess educational needs and create tailored training solutions.
  • Managed stakeholder relationships, ensuring alignment of training initiatives with organizational objectives.
  • Conducted performance evaluations to measure training effectiveness and drive continuous improvement.
  • Developed workforce management strategies to enhance team capabilities and support organizational growth.

Education

Masters of Business Administration - International Business

Walden University
Minneapolis, MN
01.2009

Bachelor's of Scieven - Healthcare Management

Kaplan University
Davenport, IA
01.2006

Skills

  • Organizational Capability
  • Professional Development
  • Business Operations
  • Workflow Efficiency
  • Strategic Planning & Implementation
  • Organizational Development & Growth
  • Talent Development Strategies
  • Process Improvement Initiatives
  • Workflow Planning & Development
  • Stakeholder Relationships
  • Risk Assessment & Mitigation
  • Performance Development
  • Policies & Procedures Compliance
  • Data analytics

Timeline

Sr. Director, Global Learning and Development

One diversified
01.2023 - Current

Sr. Director, USCAN Training and Professional Development

GE HEALTHCARE
01.2022 - 12.2022

Sr. Director, Global Service Training and Professional Development, Global Technical Applications

ABBOTT DIAGNOSTICS
01.2020 - 12.2022

Director, Customer Education Ultrasound & Total Process Owner, Global Clinical Applications

SIEMENS HEALTHINEERS
01.2017 - 12.2020

Sr. Manager – MRI Clinical Services

PHILIPS HEALTHCARE NORTH AMERICA
01.2017 - 12.2017

Sr. Manager – Sales Clinical Specialists

PHILIPS HEALTHCARE NORTH AMERICA
01.2011 - 12.2017

Sr. Manager, Sales and Clinical Education Manager

PHILIPS HEALTHCARE NORTH AMERICA
01.2007 - 12.2017

Sales Clinical Manager – Clinical Application Specialists

PHILIPS HEALTHCARE NORTH AMERICA
01.2007 - 12.2009

Clinical Education Manager – Clinical Applications Specialists

PHILIPS HEALTHCARE NORTH AMERICA
01.2006 - 12.2007

Masters of Business Administration - International Business

Walden University

Bachelor's of Scieven - Healthcare Management

Kaplan University

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ASHA CLEVELAND