Caleb Rodriguez
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Main Grill Cook
Freebirds World Burrito
09.2024 - 01.2026
- Conducted daily sanitizing and cleaning procedures at end of each shift before securing building.
- Completed daily food preparation and expedited service during bustling business hours.
- Carefully identified and notified patrons of any potential food allergens.
- Knowledgeable of budgeting, kitchen expenditures and food control practices to minimize daily overall food waste.
- Utilized kitchen equipment to meet temperature requirements and proper display.
Customer Service
Escape It Houston
12.2021 - 08.2024
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.
- Provided friendly, helpful customer service to over 30+ customers daily.
Seafood Clerk
El Rancho Supermarket
03.2021 - 12.2021
- Cleaned and sanitized equipment, tools, and work surfaces.
- Checked quality of products and removed expired items.
- Created hospitable shopping experience by merchandising and stocking products and specialty items.
- Handled specialty seafood items for packaging and display.
- Interacted with customers to foster loyalty and satisfaction.
- Assisted customers with product selection by making recommendations and suggestions based on customer needs.
Crew
Little Caesars
10.2020 - 02.2021
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
Cook
Whataburger
02.2020 - 08.2020
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Spring Woods High School
2045 Gessner Rd, Houston, TX 7708006.2020
Skills
- Computer maintenance
- Communications
- Bilingual (Spanish and English)
- Order accuracy
- Temperature control
- Sanitation practices
- Scheduling
- Active listening
- Customer service
- Customer relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Main Grill Cook
Freebirds World Burrito
09.2024 - 01.2026
Customer Service
Escape It Houston
12.2021 - 08.2024
Seafood Clerk
El Rancho Supermarket
03.2021 - 12.2021
Crew
Little Caesars
10.2020 - 02.2021
Cook
Whataburger
02.2020 - 08.2020
High School Diploma -
Spring Woods High School