Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Asha Jack

Asha Jack

Bayonne,Nj

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Assistant Chef

Gourmet To U
11.2021 - 01.2025
  • Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
  • Assisted head chef in cooking dishes according to ingredients.
  • Chopped ingredients and garnishes.
  • Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
  • Ensured compliance with all health and safety regulations, maintaining a safe work environment for all employees.
  • Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.

Administrative Assistant

GSI Services Group
07.2017 - 11.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Jetway Operator /Office Administrator

Oxford ATS
03.2015 - 01.2020
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Hooking up the Jetbridge on to the inbound aircrafts at Newark Airport Terminal B

Ticket Agent

British Airways
07.2014 - 05.2019
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Assisted with development and implementation of new ticketing policies for enhanced service delivery.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding pass.

Education

No Degree - M.D IN RN Nurse

Hudson County Community College
Jersey City, NJ
02-2021

High School Diploma -

LINCOLN HIGH SCHOOL
Jersey City, NJ
06-1997

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • File organization
  • Customer relations
  • Documentation and recordkeeping
  • Problem-solving
  • Empathy and patience
  • Handling phone/email/chat support

Languages

English
Full Professional

Timeline

Assistant Chef

Gourmet To U
11.2021 - 01.2025

Administrative Assistant

GSI Services Group
07.2017 - 11.2020

Jetway Operator /Office Administrator

Oxford ATS
03.2015 - 01.2020

Ticket Agent

British Airways
07.2014 - 05.2019

No Degree - M.D IN RN Nurse

Hudson County Community College

High School Diploma -

LINCOLN HIGH SCHOOL

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Asha Jack