Summary
Overview
Work History
Education
Skills
ACTIVITIES AND HONORS
Timeline
Generic

ASHA JACKSON

PETAL,USA

Summary

Aspiring cybersecurity analyst with a strong background in technical support and customer service. Experienced in troubleshooting, risk analysis, and data analytics. Passionate about information security, cloud security, and vulnerability assessment. Adept at enhancing user experience through strategic improvements.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

SaviLinx
Hattiesburg, MS
07.2024 - Current
  • Assist customers with technical and account-related inquiries, ensuring data security and compliance.

Customer Service Representative

Maximus
Hattiesburg, MS
11.2023 - 07.2024
  • Handled sensitive customer data while maintaining security protocols and ensuring compliance.

Technical Support Representative Tier II

SaviLinx
Hattiesburg, MS
05.2021 - 07.2022
  • Resolved device issues, achieving high customer satisfaction through effective troubleshooting.
  • Collaborated with escalations to resolve tier III issues, enhancing security measures.

Education

Bachelor of Science - Cybersecurity

University of Southern Mississippi
05.2025

Associate Degree in Arts - undefined

Pearl River Community College
05.2021

Skills

  • Cybersecurity Awareness
  • Risk Analysis
  • Cloud Security
  • Troubleshooting
  • Data Analytics
  • Incident Response
  • Information Security
  • Security Monitoring
  • Customer Service
  • Technical Support
  • Logical Reasoning
  • Time Management

ACTIVITIES AND HONORS

Secretary, National Society of Black Engineers, Member, First Generation Organization

Timeline

Customer Service Representative

SaviLinx
07.2024 - Current

Customer Service Representative

Maximus
11.2023 - 07.2024

Technical Support Representative Tier II

SaviLinx
05.2021 - 07.2022

Bachelor of Science - Cybersecurity

University of Southern Mississippi

Associate Degree in Arts - undefined

Pearl River Community College
ASHA JACKSON