Summary
Overview
Work History
Education
Skills
Accomplishments
A writer with books published on Amazon and WebNovel
Timeline
Generic

Deontray Ball

Melissa

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Omaha Steaks
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Currently working sales, customer service, and emails.


Customer Service

ACP
06.2021 - 01.2023
  • Company Overview: ACP Progam was a government funding program that helped those in need pay for phone service or internet bills
  • Due to a lack of government funds, the program was cut and the employees were laid off
  • ACP Progam was a government funding program that helped those in need pay for phone service or internet bills
  • Due to a lack of government funds, the program was cut and the employees were laid off

Financial Advisor

Vanguard
02.2021 - 12.2021
  • Company Overview: Vanguard was a good opportunity for me
  • However, I didn't have the chance to work there long due to an illness and the time limit to test for my license
  • Vanguard was a good opportunity for me
  • However, I didn't have the chance to work there long due to an illness and the time limit to test for my license

Department Manager

Walmart
05.2017 - 01.2020
  • I was hired in 2017 within three months I was suggested by multiple to apply for Department manager
  • Waited for opening and landed manager for Paper Goods, Chemicals, and Pets
  • Later to only Paper Goods and Chemicals
  • My duties were inventory, scheduling, ordering, printing labels, sales, and displays as well as managing employee's

Education

Bachelors in Science - Culinary Arts

Art Institute of Dallas
Dallas, TX
01.2014

High School Diploma -

Skyline High School
Dallas, TX
06.2013

Skills

  • Team Leadership
  • Strategic Planning
  • Project Management
  • Decision Making
  • Performance Management
  • Financial Acumen
  • Digital Literacy
  • CRM Systems/Salesforce
  • Cybersecurity Awareness
  • Communication
  • Negotiation
  • Conflict Resolution
  • Time Management
  • Multitasking
  • Detail-Oriented
  • Continuous Learning
  • Active listening

Accomplishments

5 time Employee of the month

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, and accurately providing information to ensure the resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned the highest marks for company-wide customer satisfaction.
  • D.E.C.A
  • Manager of the month

A writer with books published on Amazon and WebNovel

"The Ultimate Covenant",  the first book I ever published sold on Amazon.

"You Don't Need A Crown To Be Royal" and "Surviving Period" can be read on WebNovel. Each has its own ongoing views: 8k for one and 12k for the other.

Timeline

Customer Service Representative

Omaha Steaks
10.2024 - Current

Customer Service

ACP
06.2021 - 01.2023

Financial Advisor

Vanguard
02.2021 - 12.2021

Department Manager

Walmart
05.2017 - 01.2020

High School Diploma -

Skyline High School

Bachelors in Science - Culinary Arts

Art Institute of Dallas

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Deontray Ball