Asha Laycock
Atlanta,GA
Summary
Dynamic Store Manager with proven expertise in customer service and cash management. Skilled in problem-solving and compliance oversight, driving operational efficiency and enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Store Manager
Extra Space Storage
04.2024 - 02.2026
- Ensured customer satisfaction by assisting with rental payment processes and account management.
- Coordinated lien procedures for delinquent accounts over 36 days and organized storage unit auctions, maintaining strict compliance with legal regulations.
- Performed systematic inspections of facilities twice daily to ensure compliance with safety and cleanliness protocols.
- Conducted thorough processing of rental agreements, overseeing cash transactions and generating precise daily financial reports.
- Facilitated maintenance repairs and vendor services, ensuring optimal functionality and efficiency across operations.
Patient Access Representative
WellStar Kennestone Hospital
05.2022 - 02.2024
- Managed patient registration processes to ensure accurate data collection and compliance with hospital policies.
- Supported patient experience by efficiently managing registration check-in and discharge procedur.
- Implemented compliance measures with HIPAA regulations to protect sensitive patient information and ensure confidentiality in all communications.
- Delivered exceptional customer service by actively listening to patient needs and providing customized solutions.
Food and Nutrition Assistant
WellStar Kennestone Hospital
12.2021 - 05.2022
- Enhanced patient satisfaction through timely responses to inquiries and attentive support.
- Served as a communication bridge between patients and healthcare staff, ensuring prompt delivery of critical information.
- Facilitated meal delivery to patients, ensuring compliance with dietary guidelines and maintaining professionalism.
Sales Representative
CarMax
08.2020 - 11.2021
- Conducted product demonstrations to effectively showcase features and benefits to potential buyers.
- Executed sales strategies, resulting in consistent achievement of monthly targets and quotas.
- Developed strong relationships with clients to enhance customer satisfaction and retention.
- Oversaw customer engagement during appraisal processes. Coordinated co-shopping experiences for vehicle selection. Managed appointment scheduling for test drives and finance application arrangements.
Overnight Freight Team Associate
Home Depot
04.2021 - 10.2021
- Maintained inventory accuracy through systematic organization of stock.
- Collaborated with team members to streamline freight processing operations.
- Adhered to safety protocols while managing hazardous materials in the warehouse.
- Demonstrated attention to detail by accurately labeling products according to store guidelines.
- Operated forklifts to efficiently load and unload freight shipments.
Assistant Store Manager
Jones Petroleum
01.2019 - 05.2020
- Assisted in daily operations, ensuring seamless store functionality and customer satisfaction.
- Oversaw payroll operations and conducted thorough cash audits to enhance financial accuracy. Managed bank deposit processes to optimize cash flow and ensure timely transactions. Led initiatives to improve financial reporting and compliance standards.
- Supported inventory management through accurate stock counts and timely replenishment.
- Facilitated training and recruitment of new staff on operational procedures to ensure compliance with company standards.
- Organized and scheduled staff shifts to ensure adequate coverage and support operational needs.
- Engaged with vendors to streamline delivery processes, enhance promotional strategies, drive sales, and resolve production issues.
Front Desk Agent
Days Inn By Wyndham
04.2017 - 10.2018
- Managed guest check-in and check-out processes efficiently.
- Delivered exceptional customer service to enhance guest satisfaction.
- Coordinated with housekeeping to maintain cleanliness standards.
- Facilitated accurate cash handling and timely financial reporting to support organizational operations.
- Oversaw accurate record-keeping of guest information, payments, and reservations utilizing hotel management software systems.
Shift Manager
McDonald's
01.2016 - 02.2017
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on efficient service delivery techniques.
- Managed inventory levels, optimizing stock to minimize waste and costs.
- Implemented training programs that improved staff performance and customer satisfaction.
Security Site Supervisor
SecureAmerica Security Services
03.2014 - 11.2015
- Managed security team operations to maintain compliance with safety regulations and operational standards.
- Performed regular site inspections and safety audits to enhance site security and mitigate potential risks.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Developed and implemented incident response strategies to minimize risks and ensure rapid resolutions.
- Managed team schedules to provide effective security coverage for building needs.
Unit Support Associate
Beth Isreal Hospital
09.2012 - 11.2013
- Coordinated unit support activities to enhance operational efficiency across departments.
- Managed essential clerical tasks to ensure efficient document organization and communication.
- Managed inventory levels and ensured timely supply chain operations for optimal service delivery.
- Facilitated communication between patients, families, and healthcare team members for optimal care coordination.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
GED -
Penn Foster College
Scottsdale, AZSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Time Management
- Data Entry
- Cash management
Timeline
Store Manager
Extra Space Storage
04.2024 - 02.2026
Patient Access Representative
WellStar Kennestone Hospital
05.2022 - 02.2024
Food and Nutrition Assistant
WellStar Kennestone Hospital
12.2021 - 05.2022
Overnight Freight Team Associate
Home Depot
04.2021 - 10.2021
Sales Representative
CarMax
08.2020 - 11.2021
Assistant Store Manager
Jones Petroleum
01.2019 - 05.2020
Front Desk Agent
Days Inn By Wyndham
04.2017 - 10.2018
Shift Manager
McDonald's
01.2016 - 02.2017
Security Site Supervisor
SecureAmerica Security Services
03.2014 - 11.2015
Unit Support Associate
Beth Isreal Hospital
09.2012 - 11.2013
GED -
Penn Foster College