ASHA MCFARLANE
Greenbelt,US
Summary
Dynamic professional with over 8 years of experience in leadership and customer service roles, excelling in optimizing operations and enhancing team performance. Proven track record in streamlining processes and fostering a positive work environment, leveraging skills in time management, inventory management, and teamwork. Seeking to leverage expertise in business and entrepreneurship to drive success and innovation in a forward-thinking organization.
Overview
9
9
years of professional experience
Work History
Delivery Driver/ Dispatcher
Amazon
11.2022 - Current
- Optimized delivery routes, reducing fuel costs and improving on-time performance
- Managed dispatch operations, ensuring efficient resource allocation
- Fostered strong teamwork among drivers, enhancing overall delivery efficiency
- Coordinated with warehouse staff to streamline package handling processes
- Maintained meticulous records of deliveries and vehicle maintenance
- Implemented system for tracking package status, minimizing lost or delayed shipments
Remote Customer Service Representative
Party City
Greenbelt, MD
05.2020 - 12.2022
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Maintained strong call control and quickly worked through scripts to address problems.
- Navigated through computer systems to review information and respond appropriately to callers.
- Communicated courteously with customers by telephone, email, or chat systems.
- Consulted with customers regarding needs and addressed concerns.
- Processed orders, forms, applications, and requests accurately and efficiently.
Supervisor
Chipotle
Annapolis, Md
02.2020 - 07.2020
- Managed cash drawer accuracy, prepared fresh ingredients, maintained cleanliness standards, and ensured efficient order fulfillment for enhanced customer satisfaction
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Trained new employees on company policies, job duties, and performance expectations.
Barista/Cashier/Supervisor
University of Maryland
College Park
06.2016 - 11.2019
- Conducted regular staff meetings to share updates and gather feedback for improvements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Contributed to marketing and social media initiatives, increasing brand visibility and engagement.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
Hostess
Ihop
Greenbelt, Maryland
09.2016 - 05.2018
- Greeted customers, answered questions and recommended specials to increase profits.
- Informed patrons of establishment specials and promotions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Education
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, MD08.2018
Skills
- Customer service
- Time Management
- Creative Leadership
- Teamwork
- Supervisor
- Barista
- Cashier
- Inventory management
- Hostess
- Analytical Thinking
- Sales Strategy
- Problem Solving
- Project Management
Timeline
Delivery Driver/ Dispatcher
Amazon
11.2022 - Current
Remote Customer Service Representative
Party City
05.2020 - 12.2022
Supervisor
Chipotle
02.2020 - 07.2020
Hostess
Ihop
09.2016 - 05.2018
Barista/Cashier/Supervisor
University of Maryland
06.2016 - 11.2019
High School Diploma -
Eleanor Roosevelt High School