Summary
Overview
Work History
Skills
Timeline
Generic

Mehwish Arshad

Greenbelt,MD

Summary

Dynamic and dependable professional with extensive experience in customer service roles at Uber and Wendy's. Recognized for exceptional attention to detail and a positive attitude, consistently resolving customer issues and enhancing satisfaction. Proven ability to multitask and maintain organization in fast-paced environments while adhering to safety regulations.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Uber
Greenbelt, MD
09.2020 - 03.2024
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.

Front End Associate

Wendy's
Greenbelt, MD
05.2016 - 09.2018
  • Processed customer transactions and provided excellent customer service.
  • Maintained a clean, organized and inviting store environment.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Performed variety of duties related to food service.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.

Customer Service Cashier

7/11 Convenience Store
Greenbelt, MD
07.2016 - 03.2018
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Complied with all health and safety regulations while performing job duties.
  • Greeted customers and provided friendly customer service.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Provided excellent customer service by helping customers locate items they were looking for.

Skills

  • Attention to detail
  • Positive attitude
  • Dependable and reliable
  • Customer service
  • Multitasking and organization

Timeline

Delivery Driver

Uber
09.2020 - 03.2024

Customer Service Cashier

7/11 Convenience Store
07.2016 - 03.2018

Front End Associate

Wendy's
05.2016 - 09.2018

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Mehwish Arshad