Asha Sonier
Tellico Plains,TN
Summary
Savvy and meticulous with over 25 years of customer relations and professional work experience, including administrative support, call center support, and supervisory roles. Well-versed in written and verbal communication and is committed to fostering positive professional relationships with clients, staff and business associates.
Overview
3
3
years of professional experience
Work History
FIELD DATA COLLECTOR
WESTAT
, TENNESSEE
12.2023 - 03.2024
- On behalf of the U.S Department of Education, proctored assessment sessions for the National Assessment of Educational Progress [NAEP] in schools with 4th, 8th, and 12th grade students.
- Prepared the room, set up student tablets/materials and assisted with internet stress tests.
- Communicated the purpose and rules of NAEP in a clear manner to student group.
- Troubleshot technical issues.
- Established rapport with study participants to encourage complete responses and continued participation in study.
- Worked with assessment coordinator and school facilitator to determine the most favorable arrangement for student accommodations.
- Adhered to strict safety guidelines while conducting fieldwork activities.
SALES ASSOCIATE
COST PLUS WORLD MARKET
FORT MYERS, FLORIDA
05.2021 - 11.2021
- Greeted and helped customers find specific items, answered questions and offered product advice.
- Built relationships with customers to encourage repeat business.
- Processed transactions using a point-of-sale system.
- In accordance with the corporate planogram, performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Upsold additional items based on customer interests and needs.
- Trained new team members in cash register operation, stock procedures and customer services.
- Worked with management to improve store's functionality and nurture team morale.
MANAGER
MY CLEANING DIVA
FORT MYERS, FLORIDA
2007 - 2020
- Served as the owner and operator of a residential/commercial cleaning business.
- Oversaw operations of 40 homes and businesses.
- Responsible for providing job quotes and maintaining client relationships.
- Recruited and trained new employees to meet job requirements.
- Monitored staff performance and addressed issues.
- Creative customer engagement to differentiate the business from other companies.
- Developed business website.
- Designed marketing mail pieces.
- Handled accounting and billing.
LICENSED REALTOR
CENTURY 21
FORT MYERS, FLORIDA
2004 - 2007
- Represented buyers and sellers in major real estate transactions.
- Assisted clients in determining their desired home features, budget and location.
- Compiled comparative market analysis to determine competitive listing prices for sellers.
- Prepared contracts, leases and other legal documents as required by state laws.
- Provided guidance to clients throughout the entire process from initial offer to closing date.
- Developed marketing materials to promote properties for sale.
Education
Some College (No Degree) - Sociology
Pima Community College
Tucson, AZ01-1991
Skills
- Quickbooks
- Google Docs
- Microsoft Office
- Appointment Scheduling
- Data Entry
- Proofreading and Editing
- Verbal/Written Communication
- Documentation and Record Keeping
- Travel Coordination
- Strong Interpersonal Skills
- Adaptability
- Time Management
- Types 70 WPM
Accomplishments
- Creative Writing Published in a Nationally Circulated Magazine
- Volunteered with Community Theater as Incidental Music Director
Timeline
FIELD DATA COLLECTOR
WESTAT
12.2023 - 03.2024
SALES ASSOCIATE
COST PLUS WORLD MARKET
05.2021 - 11.2021
MANAGER
MY CLEANING DIVA
2007 - 2020
LICENSED REALTOR
CENTURY 21
2004 - 2007
Some College (No Degree) - Sociology
Pima Community College