Chelsea Cloutier
Yorktown,US
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Composed persona with a strong sense of motivation. Good organizational, problem-solving, and conflict-mediation skills. Results-driven, decisive leader who knows how to build relationships with key partners, vendors, and clients. Positive attitude with a track record of growing clientele and maintaining high client retention rates. Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Data Collector
University of Virginia
Charlottesville, VA
10.2023 - Current
- Increased efficiency in data management by organizing and maintaining detailed records of all collected information.
- Ensured quality control with thorough verification of collected information, minimizing errors and inaccuracies.
- Collaborated with team members to develop effective strategies for tackling complex data collection projects.
- Improved project timelines by consistently meeting deadlines for submitting completed field data reports.
- Safeguarded sensitive information through adherence to strict confidentiality protocols during the entire data collection process.
- Reviewed and processed confidential and extremely time-sensitive applications.
- Actively communicated with team leads regarding any issues or obstacles encountered during data collection, ensuring prompt resolution and minimal delays.
- Enhanced data accuracy by diligently collecting and recording field data through various methods.
Salon Manager
Solare
Farmingdale, ME
01.2011 - 06.2017
- Overseeing the salon's manager duties
- Kept track of weekly supply and inventory requirements and placed regular orders
- Coordinating employee schedules
- Collaborated with a team of 5
- Cleaning, doing daily inventory, and placing product orders help me keep the salon organized
- Worked to increase salon revenue by implementing effective sales and service
- Maintained high customer service standards in order to increase customer loyalty and retention
- Provided staff coaching, training, mentoring, and consultation to improve performance
- Hired, trained, and supervised employees
- In charge of the salon's daily operations, including employee performance, facility cleanliness, and sales
- Overseeing bookkeeping, inventory control, and other administrative tasks.
Customer Service Representative
Solare
China, ME
01.2011 - 06.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
Occupational Therapy Assistance -
Some college
Kennebec Valley Community CollegeGED -
Cony High School
Augusta, MESkills
- Employee hiring and retention
- Inventory controls
- Problem-solving skills
- Staff collaboration
- Familiarity with Microsoft and QuickBooks
- Strategic planning
- Customer service
- Marketing
- Accurate money handling
- Relationship/team building
- Sanitation
- Active listening
- Organization
- Critical thinking
- Data entry
- Strong communication skills
Volunteer Experience
- Cony High School, Maine, 2008, Volunteering during High School hours to help special need classmates in cooking, sewing and art classes.
- Boys and Girls Club, Maine, 2015, Volunteering in pre-school classrooms.
Certification
CWSE5691: Child Abuse and Neglect: Recognizing, Reporting and Responding for Educators
Timeline
Field Data Collector
University of Virginia
10.2023 - Current
Customer Service Representative
Solare
01.2011 - 06.2015
Salon Manager
Solare
01.2011 - 06.2017
Occupational Therapy Assistance -
Some college
GED -
Cony High School