ASHADUZZAMAN KHAN
Jamaica,NY
Overview
17
17
years of professional experience
Work History
Caregiver
Your Dream Home care and DH care
Queens, New York
10.2024 - Current
- Provided emotional support to clients during difficult times
- Reported concerns to nurse supervisor to promote optimal care
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages
- Maintained clean and well-organized environment for client happiness and safety
- Administered prescribed medications on a timely basis following care plan instructions
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls
- Organized oral medications for clients following dosage and schedule requirements
- Maintained detailed records of services performed on clients
Self-employed
Uber
Queens, New York
01.2018 - Current
- Utilized various software and tools to streamline processes and optimize performance
- Completed day-to-day duties accurately and efficiently
- Completed routine maintenance and repair
- Resolved customer inquiries and complaints requiring management-level escalation
Customer Service Representative
Yakuel Garage
Long Island City, New York
05.2013 - 01.2018
- Provided exceptional customer service to ensure customer satisfaction
- Identified opportunities for upselling additional products or services based on customer needs
- Updated system with order specifics and customer details, preferences, and billing information
- Answered inbound calls, chats and emails to facilitate customer service
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
Subway Manager
SUBWAYRestaurants
Rego Park, New York
02.2010 - 01.2013
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Resolved customer inquiries and complaints requiring management-level escalation
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Provided leadership during times of organizational change or crisis situations
- Interviewed prospective employees and provided input to HR on hiring decisions
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Reviewed completed work to verify consistency, quality, and conformance
- Led a team of XX employees, ensuring high productivity and excellent customer service
- Conducted performance reviews for team members
- Coached, mentored and trained team members in order to improve their job performance
- Directed recruitment, hiring, and training of new staff members
Manager
SUBWAYRestaurants
34 Penn Station, NY
03.2008 - 01.2010
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Facilitated team meetings and workshops to foster collaboration and share best practices
- Established processes to ensure efficient workflow throughout the organization
- Catering, deal with Subway Francise
- Organized big orders for parties
- Directed recruitment, hiring, and training of new staff members
- Trained employees on additional job positions to maintain coverage of roles
- Organized team activities to build camaraderie and foster pleasant workplace culture
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
Timeline
Caregiver
Your Dream Home care and DH care
10.2024 - Current
Self-employed
Uber
01.2018 - Current
Customer Service Representative
Yakuel Garage
05.2013 - 01.2018
Subway Manager
SUBWAYRestaurants
02.2010 - 01.2013
Manager
SUBWAYRestaurants
03.2008 - 01.2010