Ashagrie (A.G.) Hussien; BA
Seattle,WA
Summary
Dedicated and detail-oriented aviation professional seeking a Temporary Duty (TDY) assignment with the System Airports Performance and Quality (SAPQ) team. Experienced in working collaboratively with cross-functional teams within Airports and other departments to enhance understanding and implementation of policies and procedures. Proficient in SharePoint, Word, Excel, PowerPoint, and data reporting, with a strong background in audit processes and compliance.
Overview
9
9
years of professional experience
Work History
Fare Ambassador
Sound Transit
Seattle , WA
2023.07 - Current
- Conduct fare inspections and education onboard Sound Transit services.
- Document and issue warnings and/or citations for fare violations.
- Conduct research and report areas of improvement within the Sound Transit System.
- Compile real-time reports summarizing findings from fieldwork.
- Build customer confidence by actively listening to concerns and providing appropriate feedback.
- Maintain professionalism and efficiency while working closely with leadership and civil leaders.
- Promote transit programs to enhance community assistance with affordable fares.
- Represent Sound Transit in various settings with stakeholders and customers.
- Champion Sound Transit's core values and promote diversity, equity, and inclusion.
Airport Operations
JetBlue Airways
Seattle , WA
2022.07 - Current
- Assisting 400+ people per day to ensure booked flights, changing of flights, or cancelled flights are addressed immediately.
- Identify individual needs, resolve ticketing issues, process bags to proper airlines, verify international documentation, and process special request passengers such as unaccompanied minors and law enforcement officers.
- Assist special needs passengers and unaccompanied minors, driving seamless airport experience.
- Adjust flight itineraries and communicate changes for optimal safety and flow of passengers.
- Follow Standard Operating Procedures (SOP's) with JetBlue, FAA, TSA and airport regulations.
- As a GSC, maintain the security and integrity of airport's ground operations, which in turn contributes to the safety of passengers, airline crew, and airport personnel.
- Protect team members and other staff from harm with diligent enforcement of safety and security measures.
Senior Sales Advisor
Charter Communications
Los Angeles , CA
2021.09 - 2022.07
- Developed, implemented, and followed up on action plans to address opportunities in sales process to ensure continuous improvement.
- Led a team of over 10 employees, providing guidance, training, and coaching.
- Managed customer relationships and identified cross-selling opportunities.
- Analyzed sales performance of store & representatives and prepared detailed reports.
- Leveraged CRM systems to track sales activities and performance.
Sales Specialist
Verizon Wireless
Seattle , WA
2015.02 - 2021.07
- Exceeded revenue targets through strategic sales efforts.
- Negotiated contracts and maintained client relationships.
- Conducted regular meetings to review progress and set objectives.
- Provided leadership and support on special projects to drive business growth.
Education
Bachelor of Arts - Business Administration and Management
Western Washington University
Bellingham, WA06.2015
Certificate - Diversity, Equity, Inclusion
USF Muma College of Business
Tampa, FL07.2021
Skills
- KPI Tracking
- Account Management
- Customer Relationship Management (CRM)
- Analytical and Critical Thinking
- Negotiation
- Policies implementation
- Public Speaking
- Multilingual (Amharic)
Timeline
Fare Ambassador
Sound Transit
2023.07 - Current
Airport Operations
JetBlue Airways
2022.07 - Current
Senior Sales Advisor
Charter Communications
2021.09 - 2022.07
Sales Specialist
Verizon Wireless
2015.02 - 2021.07
Bachelor of Arts - Business Administration and Management
Western Washington University
Certificate - Diversity, Equity, Inclusion
USF Muma College of Business
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