Ashah Martinez
Tucson,AZ
Summary
Personable, friendly and solution-oriented professional with experience in service and support. Dedicated to customer loyalty and satisfaction. Dependable and flexible professional with ambition to provide outstanding work ethic and customer service.
Overview
4
4
years of professional experience
Work History
Housekeeping and Laundry Attendant
Atrium Hospitality
Tucson, AZ
06.2024 - 02.2025
- Maintained cleanliness and orderliness in guest rooms and common areas.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Stripping and replacing bed linen and duvets efficiently.
- Managed and thoroughly cleaned and disinfected 20-25 guest rooms per day.
- Sanitized all surfaces, wiped down cabinets, and swept and mopped floors.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated industrial laundry equipment to ensure efficient washing and drying processes.
- Inspected linens for stains or damages, removing unsuitable items from service.
- Assisted in inventory management of cleaning supplies and laundry products.
Customer Service Representative
AFNI- Tucson AZ
Tucson, AZ
05.2023 - 05.2024
- Provided customers with product and service information.
- Updated existing customer information as needed.
- Processed orders, forms, applications, and requests.
- Navigated through multiple systems to resolve customer requests.
- Offered support in resolving technical issues related to products or services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-volume calls, 35-40 incoming calls, while maintaining composure and professionalism.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Warehouse Associate
Marshalls- Phoenix, AZ
Phoenix, AZ
12.2022 - 04.2023
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Communicated effectively with team members on matters related to work assignments.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Received, inspected, organized and tagged over 200 of incoming shipments to maintain inventory accuracy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained cleanliness and organization of work areas to comply with safety regulations.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
Janitorial Specialist
Environment Control- Tucson, AZ
Tucson, AZ
03.2021 - 11.2022
- Adhered to customer requirements
- Completed 10-15 client accounts per shift
- Performed routine maintenance duties such as sweeping and mopping floors, vacuuming carpets, dusting furniture and fixtures.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Replenished consumable items such as soap dispensers in bathrooms and kitchens.
- Sanitized kitchen appliances such as microwaves, refrigerators, dishwashers.
- Restocked paper products in restrooms and other areas of the facility as needed.
- Maintained cleanliness of restrooms, including stocking supplies and cleaning toilets, sinks, floors, mirrors and walls.
- Removed trash from office spaces, break rooms, public areas, restrooms and other designated areas.
- Maintained accountability for building keys, master keys and access cards.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Mix water and detergents or acids to prepare cleaning solutions.
- Ensured compliance with safety protocols and cleaning standards to maintain a safe environment.
- Provided comprehensive training to newly hired staff on proper building maintenance and effective use of cleaning products.
Education
Certificate - Nail Technology
Arizona Academy of Beauty
Tucson, AZ10-2013
GED -
Arizona Department Of Education
Tucson, AZ10.2010
Skills
- Technical Troubleshooting
- Computer Literacy
- Call Management
- Excellent Customer Service
- Interpersonal Communication
- Oral and Written communication
- Time Management
- Ability to Resolve issues and deescalate
- Active Listening
- Adaptability
- Critical thinking
- Flexibility
Timeline
Housekeeping and Laundry Attendant
Atrium Hospitality
06.2024 - 02.2025
Customer Service Representative
AFNI- Tucson AZ
05.2023 - 05.2024
Warehouse Associate
Marshalls- Phoenix, AZ
12.2022 - 04.2023
Janitorial Specialist
Environment Control- Tucson, AZ
03.2021 - 11.2022
GED -
Arizona Department Of Education
Certificate - Nail Technology
Arizona Academy of Beauty