Ashamsa Vijay
Chandler,AZ
Summary
Adaptable Product Engineer with expertise in software deployment, troubleshooting, and cross-platform development. Proven ability to streamline workflows, mentor teams, and deliver impactful solutions in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Insurance Broker
Family First Life
Chandler, AZ
09.2021 - Current
- Reviewed policy documents for accuracy prior to issuing them to clients.
- Managed multiple accounts simultaneously while meeting deadlines efficiently.
- Ensured compliance with all applicable laws and regulations.
- Utilized CRM software to manage client information and track sales activities, enhancing data- driven decision-making and sales strategies.
- Developed automated workflows using tools like Zapier to improve operational efficiency and reduce manual tasks.
- Conducted virtual meetings and consultations using various video conferencing tools, ensuring seamlesscommunication and service delivery.
- Solidified ability to multi-task and working independently.
- Performed administrative tasks such as preparing invoices, updating records.
Product Engineer
Komatsu
Tucson, Arizona
01.2020 - 09.2022
- Collaborated with cross-functional teams to ensure successful product launches.
- Evaluated existing processes and implemented process improvements to increase efficiency.
- Successfully managed the remote updating of software, improving deployment speed, and maintaining operational efficiency across global mining sites.
- Trained and mentored over 15 new product engineers, guiding them through the process of resolving Zendesk tickets, reproducing regional software and equipment issues on VMware, and acting as a backup for new hires managing the emergency phone.
- Solely developed a front-end application using HTML, CSS, JavaScript, and SQL, which significantly improved the document version update process and reduced manual entry by managers.
- Gained extensive cross-platform experience, deploying software on both Windows and Linux systems, with a focus on using Linux command-line tools for most deployments.
- Practiced risk management by conducting multiple lab deployments and updating documentation as necessary, ensuring smooth and reliable production updates.
- Collaborated closely with cross-functional teams, including project managers and regional support teams, to coordinate and execute software updates, significantly improving system performance. Handles on-call support and critical incident resolution as part of the Autonomous Haulage product support team.
- Troubleshot escalated tickets from regional teams on Zendesk by troubleshooting application issues, reviewing log files, diagnosing network problems, and resolving system performance concerns to maintain application functionality. Created Zendesk tickets for operational improvements, contributing to enhanced application stability and resilience.
- Assisted and led multiple projects for deploying new version releases, ensuring seamless updates to mining equipment software and UI applications like FrontRunner and Dispatch, effectively reducing system downtime.
Undergraduate Teaching Assistant
University of Arizona
Tucson, AZ
01.2017 - 02.2018
- Supported classroom teacher in managing a diverse classroom of students.
- Participated in professional development workshops and training sessions.
- Acted as a liaison between students and faculty, facilitating communication and understanding.
- Graded lab assignments and projects and provided constructive feedback, ensuring adherence to academic standards and encouraging best practices in coding and problem-solving.
- Troubleshot technical issues in programming labs, guiding students through debugging processes and enhancing their ability to independently resolve coding challenges.
- Mentored students on best practices in software development, fostering a collaborative learning environment and contributing to their academic and professional growth.
- Developed supplemental material and tutorials to aid in the comprehension of difficult topics, improving overall course satisfaction and student performance.
Undergraduate Research Assistant
University of Arizona
Tucson, AZ
11.2016 - 05.2017
- Contributed to the development of an IoT Security Framework for a Smart Water System, a multilayer architecture aimed at securely integrating a smart water system with the IoT, enabling remote access and monitoring from any location at any time.
- Designed and implemented a secure web interface hosted by a Raspberry Pi 3 using HTML/PHP, facilitating real-time monitoring and control of the smart water system.
- Assisted with coding and configuring hardware using Arduino Uno and Arduino IDE.
- The research aimed to enhance the security and accessibility of IoT-based smart water systems, providing a scalable solution for future smart city applications.
Education
Bachelor of Science - Computer Engineering
University of Arizona
Tucson, AZ05-2020
Skills
Python, Java, SQL, C/C, HTML, CSS, JavaScript, Bootstrap, Linux, Bash/Shell Scripting, Database Management, Networking Protocols, Zendesk, Jira, VMware, Troubleshooting, Debugging, Software Deployments, Customer Service
Timeline
Insurance Broker
Family First Life
09.2021 - Current
Product Engineer
Komatsu
01.2020 - 09.2022
Undergraduate Teaching Assistant
University of Arizona
01.2017 - 02.2018
Undergraduate Research Assistant
University of Arizona
11.2016 - 05.2017
Bachelor of Science - Computer Engineering
University of Arizona