Tigre Anthony
Plano
Summary
Highly skilled Data Center Technician with comprehensive understanding of data center operations, including system monitoring, preventive maintenance, and issue resolution. Strong ability to troubleshoot complex technical issues and ensure minimal downtime. Proven record of enhancing data center efficiency through strategic planning and process improvement. Demonstrated skills in managing server infrastructure, implementing security protocols, and maintaining hardware systems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
DCO Engineer / Consultant
Cisco Systems
Richardson
04.2025 - Current
- Install, configure, test, and troubleshoot all installed equipment in the data centers.
- Configure, test, and troubleshoot all newly installed equipment.
- Complete the installation of data center hardware in the data center racks.
- Coordinate with, escort, and supervise third-party technicians for OEM-specific installations and repairs.
- Resolved technical issues to ensure smooth operations.
- Ensure prompt and efficient problem resolution to support the business unit's customer base.
- Managed global data center operations, contributing to team efforts.
- Supported globally distributed SaaS data center infrastructure.
- Work closely with other team members, internal project managers, internal customers, and vendors in a SAFe Agile environment and assisting with Vertiv SiteScan metrics.
- Scope, plan, and implement new site buildouts, major hardware deployments and maintenances, site consolidations and decommissioning, and ongoing operations support.
- Scope, plan, and implement new site buildouts, major hardware deployments and maintenances, site consolidations and decommissioning, and ongoing operations support.
Data Center Technician III
Akamai
Richardson
04.2024 - 09.2025
- Installed, configured and tested new servers, workstations, software and peripherals.
- Performed hardware installations and configurations for data center equipment.
- Installed and managed operating systems on servers and network devices.
- Maintained accurate asset records within data center, performing regular physical inventory checks.
- Conducted regular inspections and preventive maintenance on equipment.
- Upgraded internal system components, CPUs, memory, hard drives and network cables.
- Responded quickly to emergency situations involving critical systems located within the facility.
- Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
- Collaborated with team members to troubleshoot technical issues effectively.
- Guided and trained junior staff on day-to-day operations, enhancing team competency in data center tasks.
- Documented procedures and updates to enhance operational processes.
- Supported the planning and implementation of data center projects including cabling upgrades and system migrations.
- Developed standards and procedures for carrying out system and network operations.
- Updated firmware and hardware to conduct regular server maintenance.
- Implemented security measures to safeguard sensitive information in the data center environment.
- Ensured that all data center systems were properly configured and maintained according to industry standards.
- Provided technical support to internal customers on a variety of IT issues related to the data center infrastructure.
- Ran hardware diagnostics to detect and replace failing parts.
Data Center Engineer
DXC Technology / Hewlett Packard Enterprise
Plano
05.2024 - 01.2025
- Installed and configured server hardware and software for optimal performance.
- Upgraded internal system components, CPUs, memory, hard drives and network cables.
- Installed new servers, switches and other equipment in the data center following best practices.
- Conducted routine maintenance on data center equipment, enhancing system reliability.
- Updated firmware and hardware to conduct regular server maintenance.
- Ran hardware diagnostics to detect and replace failing parts.
- Collaborated with teams to troubleshoot hardware and network connectivity problems.
- Responded quickly to emergency situations involving critical systems located within the facility.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Provided guidance and training to junior staff members who are responsible for day-to-day operations at the Data Center Facility.
Data Center Technician II
SoftLayer, an IBM Company
Carrollton
07.2023 - 04.2024
- Performed beginning/end of shift walkthroughs (BOS/EOS) to ensure security and organization of server rooms.
- Use Slack and Outlook to communicate with my team and IBM Company.
- Check for any ticket transactions, such as server upgrades, downgrades, moves and or swaps etc.
- Used IMS Management Tool to scan components and hardware into and out of servers and parts locations.
- Extracted hardware from servers that were decommissioned.
- Applying (DFV), to insure the Server in Question is the correct machine.
- Paying close attention to Serial numbers (SL-tags) to Identify Components and Hardware.
- Checking for damage to Components before installing into Customers Server.
- Using Crash Carts in combination with IMS to configure and aid in Server diagnosis.
- Making sure the Server is all ready to be released before running any BDS Script.
- Knowledge of where Frontend, Backend and Management ports are located on all of our Supermicro and Lenovo Servers.
- Ran fiber from point A to B according to company and networking standards.
- Racking and Un-Racking Servers 1U, 2U, 4U, 8U, Switches, Load Balancers, and Aggregate Routers.
Data Center Technician
Hewlett Packard Enterprise | HPE
Dallas
03.2023 - 07.2023
- Install, configure, (Rack, Stack and Cable), HP Enterprise Servers and Equipment.
- Initiate first time set-up via server and storage specific terminal commands.
- Utilize 3PAR management when setting up storage arrays.
- Deploy updates and OS installations.
- Use tools such as putty, terminal console, and applications to troubleshoot and configure.
- Analyze warning lights and flashes to identify corrective measures.
- Communicate with NOC and IT management to resolve failure issues.
- Inspected and adhered to HPE procedures for replacement parts and devices.
- Provide consultation to HPE clients and customers.
- Logged and documented all work performed, detailing parts and procedures utilized.
- Adhering to SLA projections, while maintaining communication with the customer or client.
- Collaborating with outside vendors whom also serve the client.
- Maintained adherence to ESD and safety standards, promoting a secure work environment.
- Implement certain ported over Linux commands, to further aid in configurations.
- Consistently keeping up with new HPE product and procedure technologies.
IT Technician
Wells Fargo
Dallas-Fort Worth
03.2022 - 03.2023
- Supported Wells Fargo Professionals with hardware and software issues, ensuring timely resolutions and minimal downtime.
- Guided end-users in navigating and configuring Windows and Mac operating systems to optimize functionality.
- Executed software installations and upgrades, addressing basic and complex IT issues to ensure functionality.
- Facilitated remote technical support through various platforms to resolve user technical challenges.
- Provide support for password resets, account lockouts, file shares, and printers using Active Directory.
- Configured peripheral devices, including printers and scanners, for seamless connectivity through various network types.
- Delivered customer service to Wells Fargo Professionals, resolving issues and enhancing user experience.
- Implemented ticketing system protocols by creating incidents and directing escalations to the relevant department.
- Securely connect android and iOS devices to Wells Fargo's Servers.
IT Technician
CompuCom
Dallas-Fort Worth
01.2022 - 07.2022
- Field Service IT Technician, servicing servers, switches, routers, PCs, Laptops, Printers, Cash Drawers IP Phones, POS, and cameras.
- Provided on-site support at diverse customer locations to resolve technical issues.
- Utilized LogMeIn to remotely access computers for effective problem resolution.
- Utilized PC software and hardware skills to maintain productivity.
- Trained store associates on equipment maintenance to ensure operational efficiency.
- In charge of ordering, receiving, and shipping parts.
- Maintain detailed logs using Crystal Reports application.
- Kept organization of IT tools and practice safety first policy.
- Serviced all 7-11 stores in Texas from Denton to Weatherford.
IT Technician
GTS Technology Solutions, Inc.
Dallas
08.2021 - 01.2022
- Install and configure hardware and software components.
- Troubleshoot hardware and software issues.
- Conducted repairs or replacements of damaged hardware to maintain operational performance.
- Implemented antivirus software installations and upgrades to enhance system security.
- Executed system upgrades to facilitate compatibility with new software requirements.
- Perform System images and backups.
- Followed ticketing policies and maintained logs to track issue resolution and service quality.
- Ran tests on new hardware and software to validate functionality and compatibility.
- Assessed and defined software, hardware, and network requirements to support system performance.
Electronic Technician
ABP Technologies
Farmers Branch
11.2019 - 08.2021
- Configured and resolved issues with communication and networking devices, enhancing system functionality.
- Tested and graded various devices including touch screen UI conference phones, switches, routers, and modems for resale value.
- Grade each device individually, sorting and packaging A/B grade devices for resale.
- Maintained orderly workstation to support efficient workflow.
IT Technician/ Data Center Infrastructure (Self-Employed)
Gre PC
Bedford
01.2017 - 01.2021
- Installing CPUs, Intel/ AMD processors, RAM Modules, GPUs, using thermal paste, and various heat sinks.
- Installation of Windows and Linux Operating Systems.
- Configuration of the systems BIOS.
- Fully set up Peripheral Devices, and installation of drivers.
- Corrected wire and harness connections, restoring system operation and improving reliability.
- Solder new components to Circuit Boards.
- Assembled micro PCs, including Raspberry Pi and Protectli devices, and installed multiple operating systems.
- Introduce devices to each other thru RJ45, Coaxial, Fiber, HDMI, and other forms of 'Handshakes', while maintaining perfect wire management.
- Configure routers, switches, hubs, and signal repeaters.
- Install, Maintain, Configuration, Broadcasting throughout an Intranet.
- Crimp Networking to standard T568B and T568A colour coding configuration.
- Replaced malfunctioning 3.5-inch hard drives, enhancing overall system efficiency.
- Work with Operating Systems such as, BSD, and FreeNas.
Web And App Development
Edge Tech Academy
Arlington
11.2019 - 12.2020
- Developed full-stack solutions for websites and apps, integrating frontend and backend technologies.
- Managed web servers including IIS and Apache, implementing API technology in web pages for enhanced functionality.
- Using various languages such as Java, JavaScript, C#, SQL, HTML, and CSS.
- Proficient in Software, such as, VS Code, SQL Database, GitHub, Azure, and command line/ Shell functions.
- Maintained strong web and application design standards while staying current with emerging trends and technologies.
- Oversaw online presence at GrePC.us
PCB Board Component Repair
Vario Systems
Southlake
08.2019 - 11.2019
- Inspected PCBs and soldered components to boards, ensuring quality standards were met.
- Supported urgent manufacturing needs for defibrillators due to pandemic surge.
- Monitored revision changes while utilizing Windows 10 OS to follow schematics.
- Selected components, soldered to PCBs, cleaned, and inspected finished boards for functionality and compliance.
- Double checked all of my ESD gear was intact, always walking in the ESD clear zones, and keeping a clean and FOD free work station.
Assembler Technician
Commscope
Euless
01.2019 - 08.2019
- Built, fabricated, and wired communication towers per engineering design specifications.
- Created communication devices to ensure functionality and reliability.
- Inspected quality of parts, raw materials, and finished products to ensure compliance with standards.
- Use of Mechanical, Electrical, and Fabrication tools in various applications.
- Maintained clean work environment while adhering to safety standards and regulations.
- Ensured OSHA management standards of completion were consistently followed.
Sheet Metal Mechanic (A)
Lockheed Martin
Grand Prairie
01.2018 - 01.2019
- Fabricated, assembled, installed, and repaired sheet metal products and equipment, including LPCs and vertical launching systems, ensuring operational readiness.
- Operated soldering, cotter pinning, and welding equipment to join sheet metal parts, enhancing structural integrity.
- Inspected, assembled, and smoothed seams and joints of burred surfaces, ensuring quality standards and precision.
- Fabricating machines to cut, bend, and straighten sheet metal.
- Shaping metal over anvils, blocks, or forms using various aviation tools.
- Secured Secret Clearance to uphold national defense standards.
Joiner
Huntington Ingalls Industries
Pascagoula
07.2015 - 01.2018
Education
Web and App Development - Associate
Edge Tech Academy
Arlington, TX11-2020
Occupational Education -
Mississippi Gulf Coast Community College
Gautier, MS01-2009
High school diploma -
Heritage High School
Newport News, VA08-2001
Skills
- Active Directory
- Linux
- Network monitoring
- Software testing
- VSphere
- VMware
- SharePoint
- Ethernet
- C
- SEO
- Microsoft SQL Server
- Bootstrap
- Scripting
- Supervising experience
- Network communicationss standards
- Network performance monitoring
- TCP/IP
- MVC
- Continuous integration
- Remote monitoring tools
- IaaS
- Android
- Analysis skills
- Shell Scripting
- Technical drafting
- Client relations
- English language
- Artificial intelligence
- Assembly
- Java
- Google Suite
- UNIX
- Desktop Support
- Network engineering
- Microsoft Office
- Customer support
- Network protocols
- PowerShell
- User interface
- System security
- Wide area network
- Data visualization tools
- Application Development
- Manufacturing
- Distributed systems
- C and C
- WordPress
- System administration
- BSD
- DHCP
- Customer service
- Routing protocols
- JQuery
- Mobile devices
- Windows
- Virtualization
- Azure
- SCSS
- React
- Microsoft Windows Server
- Microsoft Windows
- GitLab
- System maintenance
- Computer technician experience
- Microsoft Word
- CSS
- C#
- Git
- TCP
- LAN
- XML
- ESXi
- VPN
- SSH
- IT infrastructure
- Schematics
- Cisco routers
- Citrix
- OOP
- Root cause analysis
- APIs
- Computer science
- Enterprise software
- Relational databases
- JavaScript
- Google Cloud Platform
- Remote access software
- Software Development
- Less
- Electrical systems
- IP networking
- Network Support
- Data analysis
- Database administration
- HTML5
- Quality Control
- Automotive technologies
- SaaS
- Network communications
- Electronic assembly
- Data center experience
- Web Development
- Maintenance
- SCCM
- Pc Support
- Computer Networking
- Zendesk
- Debugging
- Project management
- Data collection
- IT support
- Effective communication
- NET
- Network File System
- Microsoft Dynamics 365
- Magento
- PCB
- Kanban
- Technical support
- ServiceNow
- MySQL
- Technical assessments
- IT support services
- Network Firewalls
- DNS
- Operating systems
- User support
- Voice communications
- Computer Repair
- Secure Sockets Layer
- Network administration
- Mac OS
- VCenter
- ASPNET
- Microsoft Excel
- Samba
- Intune
- Apple
- SQL
- POS
- Software troubleshooting
- Computer literacy
- PHP
- Cloud infrastructure
- Data center operations
- Hardware installation
- Network troubleshooting
- Asset management
- System upgrades
- System documentation
- Equipment configuration
- Quality assurance
- Problem resolution
Certification
- Driver's License, 11/18 to 12/24
- OSHA 10
- OSHA 30
- Secret Clearance
- CDL A
Personal Information
- Authorized To Work: US
Accomplishments
HPE Project Manager, Recognition on Facebook Project involving Texas and Kentucky.
Timeline
DCO Engineer / Consultant
Cisco Systems
04.2025 - Current
Data Center Engineer
DXC Technology / Hewlett Packard Enterprise
05.2024 - 01.2025
Data Center Technician III
Akamai
04.2024 - 09.2025
Data Center Technician II
SoftLayer, an IBM Company
07.2023 - 04.2024
Data Center Technician
Hewlett Packard Enterprise | HPE
03.2023 - 07.2023
IT Technician
Wells Fargo
03.2022 - 03.2023
IT Technician
CompuCom
01.2022 - 07.2022
IT Technician
GTS Technology Solutions, Inc.
08.2021 - 01.2022
Electronic Technician
ABP Technologies
11.2019 - 08.2021
Web And App Development
Edge Tech Academy
11.2019 - 12.2020
PCB Board Component Repair
Vario Systems
08.2019 - 11.2019
Assembler Technician
Commscope
01.2019 - 08.2019
Sheet Metal Mechanic (A)
Lockheed Martin
01.2018 - 01.2019
IT Technician/ Data Center Infrastructure (Self-Employed)
Gre PC
01.2017 - 01.2021
Joiner
Huntington Ingalls Industries
07.2015 - 01.2018
Web and App Development - Associate
Edge Tech Academy
Occupational Education -
Mississippi Gulf Coast Community College
High school diploma -
Heritage High School