MHS Genesis
Ashana Taylor-Ertekin
Suffolk,Virginia
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Hampton Veteran Affairs. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Nationally Certified Pharmacy Technician
Veterans Affairs Medical Center
08.2023 - Current
- Will perform any duties of a pharmacy technician when the needs of the service require.
- Assists with inputting prescription and medication orders in electronic prescription platform or equivalent.
- Accurately interpret, fills, and prepares prescriptions with appropriate medications and or medical supplies for pharmacist verification.
- Assures the timely completion of all prescriptions.
- Verifies the patient's identification following the Medical Center's policies (i.e., double patient identifiers) and verifies that patient receives the correct prescriptions by using VA software.
- Utilizes and comprehends the mail shipping programs used by the facility (i.e., USPS, FedEx, UPS, etc.) for overnight delivery of non-controlled and controlled prescriptions.
- Assures drugs and supplies are appropriately stored and secured according to USP and VA guidelines, including the storage of high-risk, look a-like sound a-like, hazardous, controlled substances, corrosive chemical, flammable liquids, and refrigerated items.
- Proactively evaluates and analyzes data for self-driven (independent) performance improvement projects, workload analysis and statistical reports.
- Assists in preparation of national, local, and special accreditations of pharmacy service. This includes documentation record updates, development of specific training and preparation of staff and compliance of policy and procedures.
- Proactively evaluates and analyzes data for self-driven (independent) performance improvement projects, workload analysis and statistical reports.
- Assists pharmacy supervisors and staff to identify areas of duplication of efforts and develops solutions to streamline processes, reduce waste, save costs, and improve patient care.
- Effectively evaluates pharmacy activities to assist management to obtain short- and long-range objectives and goals.
- Properly operates all equipment in the assigned area(s) in an efficient manner and assist with troubleshooting automated dispensing equipment (ADE), other assigned equipment's or technology platforms/databases.
Pharmacy Technician
Portsmout Naval Hospital STS Federal/ Luke Associa
06.2022 - 08.2023
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
Pharmacy Technician
Vantage Point Consulting Inc (Magellan Health)
04.2022 - 12.2022
- Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Determines appropriateness for medications.
- Communicate decisions to physicians, physician`s office staff, medical management staff, and/or pharmacists.
- Research resolves and documents prior authorization outcomes in the pharmacy system.
- Communicates selected prior authorization criteria, pharmacy benefit coverage, and formulary alternatives to physicians, physician`s office staff, medical management staff, and/or pharmacists.
- Escalates requests to pharmacists when request requires extensive clinical review or denial.
- Research resolve, and documents physician or client inquiries and grievances and provides verbal or written results to client, prescriber, provider, and/or management.
- Performs other duties as required.
Pharmacy Technician
Csi Company Inc (Cvs)
08.2021 - 02.2022
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Providing professional phone assistance to all callers through the criteria based prior authorization process.
- Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
- Evaluates and authorizes approval of prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using client clinical criteria.
- Communicates decision to physicians, physician’s office staff, medical management staff, and/or pharmacists.
- Communicates selected prior authorization criteria, pharmacy benefit coverage, and formulary alternatives to physicians, physician’s office staff, medical management staff, and/or pharmacists
- Research, resolves, and documents prior authorization outcomes in the pharmacy system. Escalates requests to Pharmacist when request requires extensive clinical review or denial. Research, resolves, and documents physician or client inquiries and grievances.
Pharmacy Technician
Rite Aid Pharmacy
08.2015 - 06.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Associate of Science - General Studies
Paul D Camp Community College
Suffolk, VA 05.2001 -
Pharmacy Technician License - Pharmacy Technician
Orange Technical College
Orlando, FL 05.2001 -
GED -
Orlando Technical College - Mid Florida Tech
Orlando, FL 05.2001 -
Skills
Pharmaceutical Calculations
Prescription Interpretation
Drug Classification Knowledge
Insurance Billing
Prescription Filling
Problem-solving skills
Drug safety
Stocking shelves
Processing payments
Drug Inventory Management
Accomplishments
- Processed and filled over 100 prescriptions per day.
- Improvement in Medication Search and Procurement Efficiency
- Background:
- Previously, our pharmacy faced significant challenges due to disorganization in medication storage. Technicians spent 3 to 5 minutes standing at the shelves, searching for individual medications, which was inefficient and time-consuming. This disorganization also complicated the procurement process and led to an increased number of veterans being sent home without their necessary medications.
- Solution Implemented
- I have implemented a systematic organization of medications within the pharmacy. This new organization strategy has streamlined the search process for medications, allowing technicians to quickly locate and retrieve the required items without extensive delays.
- Impact
- 1. Efficiency for Technicians: Technicians no longer need to spend several minutes searching the shelves for a single medication. The organized system significantly reduces the time spent locating medications, thus enhancing overall workflow efficiency.
- 2. Simplified Procurement: The new organization has simplified the procurement process. With names and a clear and systematic arrangement of medications, ordering drugs has become more straightforward and less prone to errors, facilitating smoother operations.
- 3. **Improved Veteran Care:** As a result of the improved organization, we have seen a notable decrease in the number of veterans who previously had to leave the pharmacy without their medications. This enhancement has directly contributed to better service and satisfaction among our veteran patients.
- Overall, the restructuring of medication organization has led to substantial improvements in operational efficiency and patient care within our pharmacy.
Software
CHCS
NextGen
Certification
CPhT - Certified Pharmacy Technician
Timeline
Nationally Certified Pharmacy Technician
Veterans Affairs Medical Center
08.2023 - Current
Pharmacy Technician
Portsmout Naval Hospital STS Federal/ Luke Associa
06.2022 - 08.2023
Pharmacy Technician
Vantage Point Consulting Inc (Magellan Health)
04.2022 - 12.2022
Pharmacy Technician
Csi Company Inc (Cvs)
08.2021 - 02.2022
Pharmacy Technician
Rite Aid Pharmacy
08.2015 - 06.2021
Associate of Science - General Studies
Paul D Camp Community College
05.2001 -
Pharmacy Technician License - Pharmacy Technician
Orange Technical College
05.2001 -
GED -
Orlando Technical College - Mid Florida Tech
05.2001 -