Ashani Ricardo
Miami,FL
Summary
Summary
Highly skilled and outgoing professional with exceptional communication abilities and advanced proficiency in mathematics, data analysis, and Microsoft Office Suite. Currently pursuing a degree at St. Thomas University, bringing a strong academic foundation to complement hands-on expertise. Known for a strong work ethic, the ability to work independently, and a commitment to meeting deadlines. Adept at thriving in fast-paced, high-pressure environments while maintaining precision, accuracy, and attention to detail. Demonstrates excellent organizational and multitasking skills, paired with a friendly and approachable personality that fosters collaboration and positive relationships.
Overview
3
3
years of professional experience
Work History
MSC
Bright Star credit union
Cooper City, Florida
12.2022 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Collections Specialist
Carnival Cruise Lines
Miami, FL
03.2022 - 11.2024
- Coordinated with legal department on litigation processes for non-responsive debtors.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Prepared documents such as summonses, complaints, writs of execution or garnishments for filing in court or with government agencies.
- Monitored aging reports to prioritize collection efforts on overdue accounts.
Education
Bachelor of Arts - Communications
Saint Thomas University
Miami, FL05-2025
Skills
Exceptional verbal and written communication skills
Proficient in mathematics and data analysis for identifying discrepancies and trends
Advanced computer literacy, with expertise in Microsoft Office Suite (Outlook, Word, Excel)
Strong work ethic with the ability to work independently, take initiative, and meet deadlines
Adept at performing under pressure in fast-paced environments while maintaining high-quality output
Highly accurate and detail-oriented to ensure consistent precision and excellence
Outstanding organizational and multitasking abilities
Timeline
MSC
Bright Star credit union
12.2022 - Current
Collections Specialist
Carnival Cruise Lines
03.2022 - 11.2024
Bachelor of Arts - Communications
Saint Thomas University