Sarah Jane Johnson
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MSC
Senture
08.2023 - 01.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Human Resources Assistant
Family Dollar
01.2023 - 08.2023
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
Insurance Agent
Primerica
11.2021 - 07.2022
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Customer Service Manager
Arise Virtual Solutions
01.2020 - 09.2021
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Representative Supervisor
Everise
04.2018 - 10.2019
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Streamlined workflow for faster response times through regular team training sessions.
- Implemented new policies and procedures to improve overall customer service quality.
- Reduced employee turnover by fostering a positive work environment and providing supportive leadership.
Sales Agent
Yelp
09.2016 - 02.2018
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Education
Associate of Applied Science - Care And Development of Young Children
L.E. Fletcher Technical Community College
Schriever, LA05.2023
High School Diploma -
Assumption High School
Napoleonville, LA05.2015
Skills
- First Aid/CPR
- Time Management
- Organization
- Self-Directed
- Data Entry
- Scheduling
- Appointment Scheduling
- Human Resources Administration
- HR Policies
- Customer Follow-Up
- Leads Prospecting
- Call Center Operations
- Strong Work Ethic
Certification
- CMA - Certified Medical Assistant (Career Step 2021)
- Cybersecurity (Coursera 2023)
- Digital Marketing (Google 2022)
- Sales Manager (Climb Hire 2022)
- Data Analyst ( Coursera 2023)
Timeline
MSC
Senture
08.2023 - 01.2024
Human Resources Assistant
Family Dollar
01.2023 - 08.2023
Insurance Agent
Primerica
11.2021 - 07.2022
Customer Service Manager
Arise Virtual Solutions
01.2020 - 09.2021
Customer Service Representative Supervisor
Everise
04.2018 - 10.2019
Sales Agent
Yelp
09.2016 - 02.2018
Associate of Applied Science - Care And Development of Young Children
L.E. Fletcher Technical Community College
High School Diploma -
Assumption High School
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