Atlanta Crawford
Oklahoma City
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Provider Services Representative
CVS Health
01.2025 - Current
- Managed provider enrollment processes and maintained accurate documentation.
- Collaborated with cross-functional teams to improve service delivery processes.
- Resolved customer complaints efficiently and professionally.
- Scheduled service appointments and coordinated follow-ups as needed.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Senior Member Advocate
eHealth
09.2024 - 01.2025
- Monitored incoming calls and emails from members seeking assistance or advice.
- Created detailed reports outlining customer feedback and satisfaction levels.
- Scheduled appointments for members as needed to discuss their benefits packages.
- Resolved customer complaints efficiently and professionally.
- Utilized CRM software to track customer interactions and feedback.
- Educated customers on company policies and procedures effectively.
Benefits Service Representative
Veterans Government Services
Oklahoma City
10.2021 - 10.2024
- Assisted employees with benefits enrollment and eligibility questions.
- Communicated policy changes to employees through presentations and meetings.
- Conducted benefits verification for patient eligibility and coverage details.
- Communicated with insurance companies to resolve discrepancies in benefits information.
Education
Medical Coding -
Francis Tuttle Technology Center
01.2017
High School Diploma -
Newcastle High School
Skills
- Customer Service
- High-Volume Call Handling
- Claims Processing
- Benefits & Eligibility Verification
- Medicare Support
- Provider Relations
- Multisystem Navigation
- Data Entry
- Documentation Accuracy
- First-Call Resolution
- Compliance
- Time Management
- Communication
- Remote Work Proficiency
- Benefits verification
- Policy communication
- Customer relationship management
Certification
- Medical Administrative Technician
- CPR Certified
Timeline
Provider Services Representative
CVS Health
01.2025 - Current
Senior Member Advocate
eHealth
09.2024 - 01.2025
Benefits Service Representative
Veterans Government Services
10.2021 - 10.2024
Medical Coding -
Francis Tuttle Technology Center
High School Diploma -
Newcastle High School