Ashante Blackman
Allied Universal Security Services
Chicago,IL
5
years of professional experience
Dedicated and customer-focused professional with experience in retail customer service and security supervision, including team leadership, safety enforcement, conflict de-escalation, and daily operations. Strong ability to communicate effectively with residents, customers, employees, and vendors while maintaining a professional and welcoming environment. Experienced in handling challenging situations, resolving concerns, enforcing policies and procedures, and maintaining accurate documentation.
Work History
Security Guard
1 Year 9 Months- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and resolving potential security risks.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Prepared detailed reports on daily activities and irregularities for management review.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Promoted to team leader for demonstrating exceptional leadership and security management skills.
Team Associate
2 Years 9 Months- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained store presentation standards through effective merchandising and inventory organization.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service delivery.
- Collaborated with team members to achieve sales goals and improve store performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Resolved customer issues promptly, fostering positive relationships and repeat business.
Education
High School Diploma
Skills
Emergency response
Incident reporting
Reliability
De-escalation techniques
Workplace safety
Punctuality
Team leadership
Timeline
Security Guard
Allied Universal Security Services
11.2024 - CurrentRead More
Team Associate
Foot Locker
01.2022 - 10.2024Read More
Innovations High School
High School Diploma
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The Chicago Real Estate Institute
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