Ashante Williams
Orlando,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Camp Counselor
AmeriCorps VISTA
Orlando, FL
06.2018 - Current
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Communicated regularly with parents regarding their child's progress at camp.
Technical Support Representative
Asurion
Orlando, FL
03.2018 - 05.2019
- Provided technical assistance to customers through phone, email and chat support for Verizon customers.
- Resolved escalated customer service issues in a timely manner.
- Assisted with insurance replacements and warranty claims.
- Provided troubleshooting steps on devices in the home or place of business.
Dietary Aide
The Rehabilitation Center of Winter Park
Winter Park, FL
09.2017 - 04.2018
- Delivered meals to residents and patients in their rooms when requested.
- Assisted with preparation of snacks and other light meals.
- Stocked supplies in dining areas as needed.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
Health Benefits Specialist
United Healthcare
Orlando, FL
01.2015 - 04.2016
- Reviewed and processed health benefit claims to ensure accuracy of information.
- Assisted employees with understanding their health care options, such as HMOs and PPOs.
- Assisted customers with setting up doctors' appointments, changing PCPs, and providing benefit information.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05-2014
Skills
- Insurance Verification
- Complaint resolution
- Scheduling
- Typing 40 WPM
- Technical Support
- Customer Support
- Online Chat Support
Timeline
Camp Counselor
AmeriCorps VISTA
06.2018 - Current
Technical Support Representative
Asurion
03.2018 - 05.2019
Dietary Aide
The Rehabilitation Center of Winter Park
09.2017 - 04.2018
Health Benefits Specialist
United Healthcare
01.2015 - 04.2016
High School Diploma -
Maynard Evans High School