Ashanti Bennett
Springfield,MA
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.
Overview
2
2
years of professional experience
Work History
Residential Counselor
Gandara Mental Health Center
06.2024 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
- Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
Shift Manager
Dunkin' Donuts
06.2023 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
Manager
Dunkin Dounts
07.2022 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Certified Esthetician - Beauty
Monarch School Of Cosmology
2701 Boston Rd, Wilbraham, MA 0109502.2024
High School Diploma -
Roger L. Putnam Vocational Technical Academy
Springfield, MA06.2020
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Opening and closing procedures
- Sales Strategies
- Problem-Solving
- Active Listening
- Customer Service
- Computer Skills
- De-Escalation Techniques
- Boundaries Establishment
- Client Advocacy
- Progress Monitoring
- Self-Care Practices
- Mental Health Disorders
- Crisis Counseling
Timeline
Residential Counselor
Gandara Mental Health Center
06.2024 - Current
Shift Manager
Dunkin' Donuts
06.2023 - Current
Manager
Dunkin Dounts
07.2022 - 07.2024
Certified Esthetician - Beauty
Monarch School Of Cosmology
High School Diploma -
Roger L. Putnam Vocational Technical Academy
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