Annette Mejia
South Hadley,MA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Residential Counselor
Gandara Mental Health Center
05.2024 - 03.2025
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
Care Provider
Colony Care At Home
10.2023 - 03.2024
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
Receptionist
New England Farm Work
10.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Manager
Sabor Latino
01.2018 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
GED -
Springfield Technical Community College
Springfield, MA04-2023
Skills
- De-escalation techniques
- Boundaries establishment
- Client advocacy
- Supply replenishment
- Client transportation
- Safety management
- Progress monitoring
- Empathetic Listening Ability
- Dedicated Professionalism
- Resilient in Dynamic Environments
Timeline
Residential Counselor
Gandara Mental Health Center
05.2024 - 03.2025
Care Provider
Colony Care At Home
10.2023 - 03.2024
Receptionist
New England Farm Work
10.2022 - 04.2023
Manager
Sabor Latino
01.2018 - 04.2022
GED -
Springfield Technical Community College
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