Summary
Overview
Work History
Education
Skills
Timeline
Generic

A'shanti Bowier

Summary

Highly Motivated outcome focused individual seeking to develop a suitable routine that involves supporting customers. I have a deep desire to be fully resourceful and to maintain an understanding on productivity within the business. My main goal is to acquire a position that will allow me to utilize my knowledge and value to its highest potential.

Overview

2
2
years of professional experience

Work History

Operations Manager

Allied Universal Security Services
11.2021 - Current
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised and kept employees compliant with company policies and procedures.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Negotiated contracts with clients to obtain best pricing and terms for all parties

Office Assistant

Employment Development Department
11.2022 - 08.2023
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Customer Service Specialist

Home Depot
08.2021 - 10.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Associate Degree in Communications - Business Management

California State University of Northridge
Northridge, CA
06.2024

Skills

  • Financial Management
  • Financial Forecasting
  • Microsoft Windows
  • Customer Relations
  • Event Planning
  • Staff Management
  • Data Evaluation

Timeline

Office Assistant

Employment Development Department
11.2022 - 08.2023

Operations Manager

Allied Universal Security Services
11.2021 - Current

Customer Service Specialist

Home Depot
08.2021 - 10.2022

Associate Degree in Communications - Business Management

California State University of Northridge
A'shanti Bowier