A'shanti Bowier
Summary
Highly Motivated outcome focused individual seeking to develop a suitable routine that involves supporting customers. I have a deep desire to be fully resourceful and to maintain an understanding on productivity within the business. My main goal is to acquire a position that will allow me to utilize my knowledge and value to its highest potential.
Overview
2
2
years of professional experience
Work History
Operations Manager
Allied Universal Security Services
11.2021 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised and kept employees compliant with company policies and procedures.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated contracts with clients to obtain best pricing and terms for all parties
Office Assistant
Employment Development Department
11.2022 - 08.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Customer Service Specialist
Home Depot
08.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Associate Degree in Communications - Business Management
California State University of Northridge
Northridge, CA06.2024
Skills
- Financial Management
- Financial Forecasting
- Microsoft Windows
- Customer Relations
- Event Planning
- Staff Management
- Data Evaluation
Timeline
Office Assistant
Employment Development Department
11.2022 - 08.2023
Operations Manager
Allied Universal Security Services
11.2021 - Current
Customer Service Specialist
Home Depot
08.2021 - 10.2022
Associate Degree in Communications - Business Management
California State University of Northridge