ASHANTI BROWN
Atlanta,GA
Summary
Experienced professional administrator with strong communication and relationship-building skills. Enhances customer experiences through a positive attitude, patience, and swift resolution of challenges or concerns. Demonstrates excellent organizational and administrative abilities. Thrives under pressure and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Transit Bus Operator
Transdev Marta Mobility
Atlanta, GA
01.2024 - 03.2025
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Accepted and processed fares.
- Assist with wheelchair passengers.
Quality Control Specialist
COLGATE
07.2023 - 01.2024
- Made quality decisions (accepted or rejected) based on provided control outlines
- Removed and documented all rejected product samples in the appropriate log books
- Reviewed production records for accuracy and compliance
- Performed routine quality inspection operations on industrial and commercial items
- Maintained and organized all records, documentation, and other files associated with quality engineering and inspection tasks
FRONT OFFICE RECEPTIONIST
SAGE DENTAL
01.2022 - 11.2023
- Coordinated daily administration of doctors, staff, and patients
- Scheduled appointments
- Answered patient inquiries and handled patient emergencies
- Monitored or ordered office supplies and maintenance repairs
- Greeted and attended to patients in person and over the phone
- Answered phone calls in a courteous and professional manner
- Complete accurate documentation of patient visits
Sales Lead/ Keyholder
ALDO SHOES
11.2023 - 07.2023
- Contribute to a diverse and inclusive atmosphere
- Ensure all employees comply with company policies,and procedures
- Check approvals of employee purchases
- Deposit logs, returns and exchange policies
- Communicate stock replenishment needs to the store manager
- Promote the company's image of quality and professionalism
FLAGGER
L30 TRAFFIC CONTROL
07.2020 - 12.2021
- Monitored and controlled the flow of traffic around road construction sites
- Erected warning and detour signs
- Positioned traffic cones and barricades
- Informed construction crew of safety hazards
- Demonstrated a sound knowledge of traffic regulations
- Exemplified exceptional observation skills
MEDICAL TRANSPORTER/DRIVER
YOUR FIRST TRIP
01.2021 - 10.2021
- Transport patients to and from medical appointments in a safe and professional manner
- Assist clients in and out of the vehicle
- Effectively communicate with dispatch regarding schedule and to receive instructions
- Accurately completed activity logs vehicle reports
- Ensured passengers reached their destinations safely
CHERRY PICKER/INVENTORY CLERK
WISE STAFFING
07.2018 - 06.2019
- Safely and efficiently operated a motorized lift
- Pulled products based on customer needs
- Fulfilled order, restocked materials, and prepared orders for shipment
- Counted, verified, and completed documents for completeness and accuracy
- Safely utilized Rf Scan Gun
- Shifted pallets to and from the shelf
CUSTOMER SERVICE REPRESENTATIVE
REMOTE
01.2017 - 05.2018
- Obtains clients information by answering telephone calls; verifying information
- Determines eligibility by comparing client information to requirements
- Establish policies by entering client information
- Meet sales and phone handling quotes for the personal\customer service team
- Handle client concerns, providing suitable solutions and alternatives within the timeframe set; follow up with clients to confirm that their issue is resolved
Education
Undergraduate Courses Taken -
Gordon State College
01.2011
Diploma -
Benjamin E. Mays High School
01.2010
Skills
- Safe driving
- Vehicle inspection
- Wheelchair and scooter securement
- Schedule adherence
- Passenger assistance
- Clean driving record
- Customer relations skills
- GPS navigation
- Pickup and drop-off scheduling
- Bus operation
- Communication and interpersonal skills
- DOT regulations
- Two-way radio operation
- Clean MVR
- Dispatch communication
Certifications And License
2024, Certified Forklift Operator
DOT
Timeline
Transit Bus Operator
Transdev Marta Mobility
01.2024 - 03.2025
Sales Lead/ Keyholder
ALDO SHOES
11.2023 - 07.2023
Quality Control Specialist
COLGATE
07.2023 - 01.2024
FRONT OFFICE RECEPTIONIST
SAGE DENTAL
01.2022 - 11.2023
MEDICAL TRANSPORTER/DRIVER
YOUR FIRST TRIP
01.2021 - 10.2021
FLAGGER
L30 TRAFFIC CONTROL
07.2020 - 12.2021
CHERRY PICKER/INVENTORY CLERK
WISE STAFFING
07.2018 - 06.2019
CUSTOMER SERVICE REPRESENTATIVE
REMOTE
01.2017 - 05.2018
Undergraduate Courses Taken -
Gordon State College
Diploma -
Benjamin E. Mays High School