Ashanti Cruse
Primo Water
Lakeland ,FL
1
Certification
4
years of professional experience
Dedicated and dependable customer service professional with a proven track record of delivering outstanding service at Primo Water. A fast learner who adapts quickly to new responsibilities and works well in team-oriented, fast-paced environments. Known for reliability, strong communication, attention to detail, and a commitment to doing the job correctly and efficiently. Seeking a stable, long-term opportunity where I can contribute my strong work ethic and continue to grow professionally.
Work History
Billing Specialist
3 Years 6 Months- Processed billing inquiries, ensuring timely resolution and customer satisfaction.
- Maintained accurate records in billing systems, supporting data integrity and reporting.
- Collaborated with cross-functional teams to streamline billing procedures and enhance efficiency.
- Assisted in training new staff on billing software and departmental policies.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
Collections Specialist
3 Months- Analyzed account histories to identify payment trends and resolve discrepancies.
- Collaborated with team members to improve collections processes and enhance customer interactions.
- Developed training materials for new hires on collections procedures and compliance standards.
- Conducted regular account reviews to assess risk and recommend actions
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
Customer Service Representative
9 Months- Assisted customers with inquiries, resolving issues efficiently and ensuring satisfaction.
- Processed orders accurately using CRM software to maintain order accuracy and efficiency.
- Collaborated with team members to streamline processes, enhancing overall
- Provided training support to new hires, fostering a culture of teamwork and knowledge sharing.
- Adapted quickly to new systems and procedures, improving response times in high-
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma
Skills
Physical Strength & Stamina
Time Management
Ability To Work in a Fast Pace Environment
Attention to detail
Problem Solving
Teamwork
Certification
IBA CERTIFICATION
Timeline
Billing Specialist
Primo Water
11.2022 - 05.2026Read More
Collections Specialist
Primo Water
08.2022 - 11.2022Read More
Customer Service Representative
Primo Water
11.2021 - 08.2022Read More
Plant City High School
High School Diploma
Read More