ASHANTI FORD
Prince Frederick,MD
Summary
With a comprehensive background in Information Systems complemented by an active Secret Clearance, Ashanti is a seasoned professional with a proven track record in the intersection of customer service and IT. Armed with a keen understanding of information technology principles and methodologies, Ashanti has successfully navigated complex systems while maintaining the highest standards of security. Ashanti brings a wealth of experience in customer service, where Ashanti has consistently demonstrated excellent communication and problem-solving skills. These attributes, combined with a solid technical foundation, have enabled Ashanti to bridge the gap between end-users and intricate IT solutions seamlessly.
Overview
3
3
years of professional experience
Work History
Network Specialist - NMCI Support
TMR INC.
Patuxent River, Maryland
06.2023 - Current
- Maintained thorough understanding of local area and wide area networking and components
- Maintained direct contact with NMCI POCs regarding Move/Add/Change (MAC) submissions
- Updated Excel spreadsheets with current data for accuracy as necessary
- NMCI computer, peripheral and network troubleshooting support
- Maintained data accuracy in Government information technology systems
- Delivered completeness reporting and customer assistance
- Utilized the NMCI Enterprise Tool (NET) to review Move/Add/Change (MAC) submission for accuracy and completion
- Approved or denied Move/Add/Change (MAC) submissions after thorough review in the NMCI Enterprise Tool (NET)
- Utilized Power BI to verify user accounts for Flank Speed Reconnects.
Call Center Representative
MedStar Shah Medical Group
Prince Frederick, Maryland
11.2022 - 06.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Responded to customer calls to answer questions about appointments and services
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Checked patient insurance, demographic and health history to keep information current
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Supported office staff and operational requirements with administrative tasks.
Office Assistant
Maryland State Treasurer's Office
Annapolis, Maryland
09.2022 - 11.2022
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations
- Improved work flow and created efficiencies using automated systems and technology
- Supported staff, performing data entry and administrative duties
- Compiled, copy, sort and file records of office activities, business transactions and other activities
- Utilized computer and job-related software to maintain and update filing, inventory, and database systems.
Sales Advisor
Office Depot
Prince Frederick, Maryland
02.2022 - 06.2022
- Provided exceptional customer service to customers
- Utilized advanced selling skills and knowledge to meet customer's needs
- Quickly developed product and solution expertise in key areas such as technology, with a general understanding of copy and print
- Processed cash, check and credit cards for customer purchases
- Greeted and informed customers of products, fostering positive store experiences.
Call Center Representative
Calvert County Government
Prince Frederick, Maryland
10.2021 - 02.2022
- Assisted callers with scheduling COVID-19 vaccine and testing appointments
- Greeted and registered callers to facilitate productive work flow
- Collected, verified, and input information for accurate record keeping
- Helped callers with incomplete information find listings by suggesting alternatives to the provided locations and listings
- Monitored automated systems and intervened to help callers in need of assistance.
Billing Administrative Assistant
McDermott Chiropractic Care PC
Prince Frederick, Maryland
09.2021 - 12.2021
- Organized and prioritized various forms of communications, including email, phone calls, and mail
- Utilized ChiroFusion software to track changes in accounting records and add new bills
- Answered calls on multi-line telephone system to direct callers, provide information, and schedule appointments
- Maintained customer records and accounts within computerized accounting systems
- Reviewed patients charts for completeness and accuracy
- Scanned and filed documents.
E-Commerce Personal Shopper
Safeway
Prince Frederick, Maryland
08.2020 - 11.2020
- Fulfilled grocery orders in a timely manner
- Bagged groceries carefully to keep products in perfect condition, separated fragile products, and kept frozen perishables separate
- Satisfied customers with quick, accurate service under tight deadlines
- Followed application instructions closely and reviewed deliveries to minimize errors.
Education
Bachelor of Science - Information Systems
Liberty University
Lynchburg, VA12.2023
High School Diploma -
Calvert High School
Prince Frederick, MD06.2020
Skills
- Microsoft Office (Word, Excel, PowerBI, Teams, Sharepoint)
- NMCI Enterprise Tool (NET)
- Data Entry
- Active Directory
- JavaScript/SQL
- Attention to Detail
Clearance And Certifications
- Secret Clearance Granted March 2023
- DTS (Basic) - About DTS v. 3.04
- Program & Policies - TDY Travel Policies 101
- DTS (Basic - DTS Travel Documents (DTS 101)
Timeline
Network Specialist - NMCI Support
TMR INC.
06.2023 - Current
Call Center Representative
MedStar Shah Medical Group
11.2022 - 06.2023
Office Assistant
Maryland State Treasurer's Office
09.2022 - 11.2022
Sales Advisor
Office Depot
02.2022 - 06.2022
Call Center Representative
Calvert County Government
10.2021 - 02.2022
Billing Administrative Assistant
McDermott Chiropractic Care PC
09.2021 - 12.2021
E-Commerce Personal Shopper
Safeway
08.2020 - 11.2020
Bachelor of Science - Information Systems
Liberty University
High School Diploma -
Calvert High School