Jonathan Hazel
Glen Allen,VA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through over 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Office Support Specialist
Virginia Employment Commission (VEC)
Richmond, VA, USA
08.2020 - 02.2026
- Provides programmatic and administrative services to the 1st Level Appeals unit, insuring unemployment insurance (UI) claim appeals are properly processed.
- Receives appeal requests; enter information into (VABS) system, and prepares ‘Notice of Appeal’ letters to appropriate parties (claimant, employer, attorney, and Appeal Examiner (AE) staff.
- Receives and prepares mail Notice of Hearing letters; ensuring they are properly logged and processed.
- Provides Administrative support (file distribution, maintain confidentiality, data input and maintain Excel spreadsheets, and Access databases.
- General clerical support duties including filing.
- Managed incoming calls and emails, promptly responding to inquiries or redirecting them to the appropriate department.
- Collaborated with cross-functional teams to ensure smooth workflow by providing administrative assistance as needed.
- Maintained confidentiality when handling sensitive documents such as employee records or legal contracts.
- Increased overall office efficiency by implementing time-saving procedures and automating repetitive tasks.
Transportation Scheduler
Virginia Premier Health Programs
Richmond, VA, USA
01.2020 - 04.2020
- Responsible for submitting transportation requests to Medicaid members for medical appointments, specialist appointments, and pharmacy visits; using a script (mandatory information), verifying eligibility by using the following programs (Pivotal and QNXT), the trips are scheduled using the Trapeze program.
- Ensuring all members requesting transportation understand and heed the 5 work day criteria, and special criteria for those appointments for less than 5 work days.
- Inputted mileage reimbursement for members that provide their own transportation.
- Provided transportation for those individuals with disabilities or special needs, and the specific screening to schedule appointments for members who are bed bound, wheel chair, or other mobility aids requesting special accommodations, also to include the visually and hearing impaired, and those members attending substance abuse facilities, adult day care, psychological and physical therapy treatment centers.
- Proper understanding of the Medicare/Medicaid benefits and policies, and the Virginia Premier Health Plans objectives to aid in the explaining of benefits and requirements to members, and what steps are taken to restore a member's eligibility once found ineligible.
Client Engagement Specialist
Owens and Minor
Richmond, VA, USA
05.2019 - 10.2019
- Forwarding information to customers referring to product that is at-risk to being depleted in 5 days; such information is given for replenishment.
- Closing out Open Purchase Orders, communicating with Vendors and updating an internal database and internal programs with Purchase Orders that have shipped, or Manufacturer's Backorder, and those that were canceled.
- Processing Product Assessment products to troopship (ship directly from the manufacturer), in a timely, accurate manner; showing which orders will have freight and fees paid by the customer, and which product will have freight and fees prepaid.
- Used OMNI and Salesforce to prepare, maintain and distribute client status reports.
- Managed customer expectations with open consultations and frequent communication.
Customer Service Rep
Owens and Minor
Mechanicsville, VA, USA
03.2015 - 05.2019
- Responded to customer requests by telephone or email for products, for the following services submitting orders, canceling orders, providing Proof of Delivery, information on back orders, and Vendor Dropships (product shipped direct from the Vendor).
- Resolve EDI holds in Hybrid (Ross PPS program), created and submitted backorders for product not in stock at Hub Distribution Center (DC), confirming shipment from an alternate or Vendor.
- Processed incoming Lifepoint product requests for Endoscopy and Suture products, ensuring product delivered next day.
- Created and maintained spreadsheets to track, record all daily sales orders, and updated a self-maintained records and distributed to Purchasing Agents.
- Provided primary customer support to internal and external customers in fast-paced environment; Consulted with outside parties to resolve discrepancies and create effective solutions.
Education
High school diploma - General Studies
Petersburg High School
Petersburg06-1981
Skills
- Attention to detail
- Trend analysis
- Communication skills
- Phone etiquette
- Macros
- Microsoft Powerpoint
- Calendar management
- Organizational skills
- Kronos
- Customer inquiry handling
- Adobe Illustrator
- Clerical experience
- SAP
- Office Experience
- Cataloging
- Front desk
- Faxing
- Microsoft Teams
- Creative Problem Solving
- File organization
- Microsoft Excel
- Microsoft Outlook
- Salesforce
- SharePoint
- Leave management
- EDI
- Management
- Data analysis skills
- Word processing
- Analytical thinking
- Customer communication
- Appointment scheduling
- Safe work practices
- Managing customer accounts
- Office equipment routine maintenance
- Customer service problem-solving
- Microsoft Word
- Travel scheduling
- Customer service
- Data entry
- Data sorting
- Phone answering
- Teamwork
- Manufacturing company experience
- Transportation Management
- LiveLink
- Record keeping
- Filing
- Greeting customers
- Project coordination
- Order entry
- Scanning
- Administrative experience - Administrative experience (16–20 years)
- Data manipulation
- Meeting scheduling
- Time Management
- Computer literacy
- XML
- Written communication
- Customer complaint resolution
- Order assistance
- Google Workspace
- Providing product information
- Interpersonal communication
- Administrative experience within healthcare
- Spreadsheet charts
- Administrative experience within government industry
- Microsoft Office
- Office supply management
- Pivot tables
- Microsoft Access
- Spreadsheet conditional formatting
- Manufacturing
- Photocopying
- Correspondence management
- Computer operation
- Customer Focus
- Spreadsheet management
- Travel arrangements
- Scheduling
- Order processing
- Presentation development
- Office record management
- PeopleSoft HRMS
Certification
Virginia Driver's License
Military Service
Navy, US, E-6, 1982-02-01, 2003-08-31, Navy personnelman, responsible for the upkeep and maintaining personnel files, adjust pay accounts, issue military and dependent ID cards, updates to the Record of Emergency data, proctor Navy advancement exams., Navy Achievement Medal (1 gold star), Navy Commendation medal, Good Conduct medal (1 silver star), Enlisted Surface Warfare Specialist
Personal Information
- Title: Professional Administrator
- Driving License: Virginia Driver's License
- Work Permit: Authorized to work in the US
- Visa Status: Authorized to work in the US
Timeline
Office Support Specialist
Virginia Employment Commission (VEC)
08.2020 - 02.2026
Transportation Scheduler
Virginia Premier Health Programs
01.2020 - 04.2020
Client Engagement Specialist
Owens and Minor
05.2019 - 10.2019
Customer Service Rep
Owens and Minor
03.2015 - 05.2019
High school diploma - General Studies
Petersburg High School