Daniel Russo
Reading
Summary
Dynamic Office Support Specialist with a proven track record at UG2, enhancing workflow and customer satisfaction through effective communication and organizational skills. Successfully implemented process improvements, optimizing resource allocation and event coordination, while fostering a collaborative team environment. Recognized for attention to detail and commitment to service excellence.
Office support professional prepared to bring organizational skills and administrative experience to new role. Contributed to efficient office operations through effective document management and task coordination. Highly reliable team player with proven ability to adapt to changing needs and prioritize tasks. Known for strong communication skills and attention to detail.
Overview
32
32
years of professional experience
Work History
Office Support Specialist
UG2/ABM/Compass
02.2012 - Current
- Facilitated coordination of office activities to enhance workflow and promote effective teamwork.
- Managed scheduling and logistics for meetings, ensuring seamless communication among departments.
- Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
- Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Maintained inventory of office supplies, optimizing resource allocation and reducing costs.
- Worked with administrators for event organization for large and small on site events.
- Maintained accurate records of office supplies inventory levels, reordering necessary items in a timely manner to avoid stockouts or delays.
- Organized company events and meetings, coordinating logistics such as venue selection, catering arrangements, and agenda preparation to ensure smooth execution.
Mailroom Manager
Fiserv
01.1994 - 01.2010
- Oversaw daily mailroom operations, ensuring efficient sorting and distribution of incoming and outgoing correspondence.
- Managed inventory of supplies and equipment, tracking usage to prevent shortages and optimize procurement.
- Developed and implemented streamlined processes for mail handling, reducing turnaround time for delivery.
- Trained and mentored staff on best practices in mailroom procedures, enhancing team performance and service quality.
- Addressed customer inquiries related to mail services, ensuring timely resolution and high satisfaction levels.
- Enhanced service quality by promptly addressing any concerns or complaints raised by internal clients regarding mail distribution.
- Maintained a clean, organized, and safe work environment for all staff members within the mailroom facility.
- Participated in company-wide initiatives aimed at improving overall efficiency levels across different departments, sharing best practices from the mailroom perspective.
- Improved employee productivity by providing comprehensive training on mailroom procedures and equipment usage.
Education
High School Diploma -
Malden High School
Malden, MA06-1992
Skills
- Verbal communication
- Attention to detail
- Customer relations
- Order processing
- Event coordination
- Organizational skills
- Effective communication
- Customer and client relations
Timeline
Office Support Specialist
UG2/ABM/Compass
02.2012 - Current
Mailroom Manager
Fiserv
01.1994 - 01.2010
High School Diploma -
Malden High School