MIESHA MCINTYRE
Minneapolis,MN
Summary
Experienced Office Support Specialist with over 10 years of experience. Strong communicator and leader with a self-motivated attitude. Skilled in providing administrative support and ensuring smooth office operations. Adept at managing multiple tasks and prioritizing work to meet deadlines. Able to work well independently or as part of a team.
Overview
16
16
years of professional experience
Work History
Office Support Specialist
Hennepin County
Minneapolis, MN
02.2024 - Current
- Improved document accessibility by creating a centralized filing system that facilitated easy retrieval of important records.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Streamlined internal communication channels by creating and distributing timely announcements, meeting minutes, and updates to all relevant parties.
- Expedited the processing of invoices and expense claims by maintaining an organized tracking system for timely submission to the finance department.
- Provided backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.
- Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Reduced errors in documentation by diligently proofreading and editing various reports, letters, and memos.
Office Support Specialist
City of Minneapolis
Minneapolis
03.2016 - 02.2024
- Provide remote clerical and administrative support in accordance with standard procedures
- Transcribe and type letters, memos, reports, minutes, schedules, specifications, policy statements, ordinances, contracts, requisitions, etc
- Evaluate and monitor the operational activities of an assigned program
- Maintain calendars and coordinate, arrange and schedule meetings, including preparing the agenda, taking and preparing meeting minutes for distribution, making travel arrangements and reservations, etc
- Develop, maintain and revise files, including database and/or hardcopy files
- Refer to and apply rules, regulations and policies to answer inquiries and resolve problems
- Function as a liaison between professional staff and the general public or other agencies
- Maintain and supervise the maintenance of a variety of records and files
- Conduct research and gather data for reports and presentations to support decision-making processes within the program
- Coordinate and manage office supply inventory, including ordering and replenishing as needed
- Coordinate and facilitate training sessions for new office support staff to ensure smooth onboarding and efficient workflow
- Assist in the development and implementation of new office procedures and systems to improve efficiency and productivity
- Maintain confidentiality of sensitive information and records.
Exercise Video Consultant
Collage Video
Fridley, MN
05.2008 - 03.2016
- Identify new trends and emerging technologies in the exercise video industry and provide recommendations to the employer on how to incorporate them into their product offerings
- Stay updated on the latest exercise trends, equipment, and techniques to provide expert advice and recommendations to clients
- Research and analyze customer feedback and reviews to identify areas for improvement in the exercise video products and provide recommendations to the employer on how to enhance customer satisfaction and loyalty
- Conduct market research to identify potential competitors and analyze their products, pricing, and marketing strategies to stay ahead of the competition
- Collaborate with marketing team to develop effective promotional strategies for exercise video products that align with current market trends and target customer preferences
- Develop and deliver engaging and informative training sessions on exercise video techniques and best practices to internal employees and external partners to enhance their knowledge and expertise in the industry
- Develop and deliver training sessions for employees on the latest exercise trends, equipment, and techniques, ensuring that they are equipped with the knowledge and skills to provide expert guidance to clients.
Education
Business -
Minneapolis Community and Technical College
12.2019
Skills
- Data entry
- Meeting coordination
- Organization
- Communication
- Clerical support
- Office operations
- Verbal Communication
- Document Management
- Spreadsheet Management
- Customer Relations
- Customer Service
- Office Administration
- Microsoft Office
- Data Entry
Personal Information
Title: OFFICE SUPPORT SPECIALIST
Timeline
Office Support Specialist
Hennepin County
02.2024 - Current
Office Support Specialist
City of Minneapolis
03.2016 - 02.2024
Exercise Video Consultant
Collage Video
05.2008 - 03.2016
Business -
Minneapolis Community and Technical College