Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SARDONYX BISSAINTHE

Lauderdale Lakes,USA

Summary

Dynamic professional with a proven track record at AT&T, excelling in customer service and conflict resolution. Skilled in CRM systems and data entry, I enhance client satisfaction through effective problem-solving and analytical thinking. Recognized for improving service delivery and fostering loyalty, I thrive in fast-paced environments. Resourceful Coordinator with background providing office management and customer and administrative support. Polished in scheduling meetings, maintaining calendars, answering phones and updating databases. Proficient in various software and report generation.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Office Support Specialist

South Regional/BC Library
Pembroke Pines, USA
02.2025 - Current
  • Provide administrative and clerical support to ensure smooth daily operations within the library
  • Assist patrons with inquiries, direct them to appropriate resources, and manage front-desk responsibilities
  • Maintain accurate records, handle scheduling, and support departmental events and communications
  • Utilize Microsoft Office and internal systems to manage documentation, data entry, and information distribution efficiently

Retention Specialist

AT&T
Sunrise, USA
09.2021 - 04.2023
  • Managed customer interactions using CRM software, resolving complaints and handling billing
  • Improved customer experience and loyalty through feedback analysis and solutions
  • Processed orders, canceled accounts, and addressed complaints to enhance service delivery

Disaster Survivor Assistant/Supervisor

Homeland Security US Department
Miami, USA
10.2017 - 05.2018
  • Managed daily operations and staff to ensure coordination and goal achievement
  • Reviewed data from inspections for accuracy and completeness
  • Identified and solved operational challenges in emergency services

Remote-Technical Support/Billing Manager

Convergys
Tamarack, USA
03.2010 - 10.2017
  • Created performance reports for executives
  • Led a team of 10 billing clerks for daily operations
  • Managed customer service and resolved technical issues for high satisfaction

Assistant Manager

Bebe Outlet
Sunrise, USA
11.2004 - 03.2010
  • Trained cashiers in cash handling protocols
  • Conducted register audits to ensure accuracy
  • Resolved customer concerns to maintain satisfaction

Education

Associate of Science - Technology and Business

Sanford Brown College
Fort Lauderdale, FL
12.2007

High School -

Plantation High School
Plantation, FL
06-2005

Associate of Science - Cyber Security

Broward College
Fort Lauderdale, FL

Skills

  • Persuasion Strategies
  • Data entry
  • Customer service
  • Written communication
  • Organizing and categorizing data
  • Analytical and Critical Thinking
  • Fast learner
  • Problem solving
  • Conflict Resolution
  • Microsoft Office
  • Strategic Planning
  • Attention to Detail
  • Call Management
  • Data Entry
  • Appointment Scheduling
  • Active Listening
  • Sales Tools
  • CRM Systems

Certification

Certified Project Management, Gener8tor Skills Miami, 09/30/23

Timeline

Office Support Specialist

South Regional/BC Library
02.2025 - Current

Retention Specialist

AT&T
09.2021 - 04.2023

Disaster Survivor Assistant/Supervisor

Homeland Security US Department
10.2017 - 05.2018

Remote-Technical Support/Billing Manager

Convergys
03.2010 - 10.2017

Assistant Manager

Bebe Outlet
11.2004 - 03.2010

Associate of Science - Technology and Business

Sanford Brown College

High School -

Plantation High School

Associate of Science - Cyber Security

Broward College

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